Christopher James Email & Phone Number

New York, Ny, Us

Strategically manage $13M in raw material procurement and allocation for Topps' collectibles division in the sports and entertainment sector. Oversee 245 projects spanning U.S. and Asian markets to ensure global operational synergy and cultural relevance. Partner with the Brand team to curate and distribute exclusive releases and bespoke content for brick-and-mortar retail, utilizing keen markettrend analysis and a collaborative approach to ensure innovative and brand-aligned product offerings.

Seattle, Wa, Us

Maximize supply chain operations to improve logistics for an assigned territory comprised of 25 sites in 3 states. Deliver optimal customer service throughout a cross-functional Key Performance Indicator (KPI) driven supply chain network. Consistently identify new opportunities to streamline product flow while offering cost-effective solutions. Proactively discover and eliminate bottlenecks to strengthen productivity. Core Accountabilities:☑️ Manage operational budgets to sharpen employee relations for 350+ team members.☑️ Supervise the development and implementation of key strategies impacting IT Deployment & Cost-Effective initiatives. Core Accomplishments:☑️ Secure new opportunities to improve business performance at 97 off-site locations across a 7-state territory to transition to new solar operations by collaborating with the Off-site Parking team to conduct viable research. ☑️ Assist the team with the elimination of 150 hybrid lights in favor of solar lighting, achieving $866K in annual savings.

Plantation, Florida, Us

As Sr. Inbound Operations Manager, I am accountable for overseeing and optimizing inbound operations for a 600K sq. ft. fulfillment center including receiving, picking, packing, inventory, and shipping. I supervise and monitor 500+ logistics personnel responsible for all aspects of production, planning, forecasting, and quality control across the fulfillment center.To carry out my mandate, I provide leadership, oversight, and strategic direction for a team of 15 direct reports to ensure the organization’s daily and quarterly quality control, compliance, production, and safety goals are consistently met.I also serve as first-line escalation point for high-priority issues, develop resolution plans to remediate operational challenges, and review physical locations to identify and resolve areas of OSHA non-complianceAmong my accomplishments, I have:➥ Inherited the region’s lowest performing center with a through-put score (TPH) of 119 on a goal of 135; successfully raised the TPH score to 140 over a 3-month period – one of the top 4 in the region.➥ Redeveloped the operational checklists for all Area Managers and team leads with a focus on quality and efficiency.➥ Overhauled key processes within the inbound dock area to improve overall throughput.➥ Created a quality defect process improvement tool that has since been adopted across the region.➥ Lowered defect injections by 32% by enabling early detection of defective items.

Seattle, Wa, Us

As Operations Manager for the DAL2 Amazon fulfillment center, I led a team of Area Managers and their direct reports to deliver a suite of improvement projects, streamline operations, and drive sustained improvements to quality, safety, and key performance metrics. Here are some of the ways I’ve made positive contributions to business performance:➥ Routinely identified and resolved roadblocks and bottlenecks to profitable inbound/outbound operations.➥ Launched the first ever soft-lines site in the state of Texas.➥ Oversaw the full implementation of the organization’s Diversity & Inclusion program across the facility. ➥ Established first site across the Dallas/Ft. Worth area with 5 Diversity Affinity Groups.➥ Served as University Ops Interviewer, TSSL 2020 subject matter expert, and Amanority Mentoring Leader.➥ Fostered a continuous improvement mindset with the end goal of optimizing the customer experience.

Seattle, Wa, Us

As Operations Manager for the DFW9 fulfillment center, I was tasked with managing a logistics team to ensure that Amazon’s performance standards were consistently met. Here are some of the ways I’ve made positive contributions to operational efficiency:➥ Overhauled the prep process for the Pantry network to increase processing capabilities by 40% and prep rates by 29.1%.➥ Facilitated the successful rollout of pallet lift tables; increased stow rates by 5% and drove a 100% reduction in inventory bending during handling procedures. ➥ Partnered with other sites to roll out new pallet lift tables across the network, reducing network-wide injury rates by 34%+.➥ Worked with CVG7 teams on a 5-week STA to redesign OB capacity for Prime week. Designed 3 additional layouts that drove a 20% increase in weekly capacity as well as a building record of 80,248 units shipped in one day for that center. ➥ Enabled the CVG7 facility to exceed its initial OB goal by 17%, positioning the team in 1st place across the network.

Seattle, Wa, Us

As Area Manager for the DFW9 fulfillment center, I was accountable for managing 150+ associates as well as developing performance goals and objectives to achieve key customer expectations and ensure that all accuracy and quality objectives are met. Among my responsibilities, I reviewed daily forecasts and determined productivity requirements to meet operational goals. I also identified and initiated strategic process improvement initiatives and implemented advanced tools and technologies across the center.Some of my key contributions include:➥ Rolled out the Similar Box Sort Program across the DFW9 facility, driving a 73% decrease in damages over 6 months.➥ Redesigned the prep area to resolve key capacity issues and improve processing capability by 30%.➥ Increased the year-on-year connections score up by 5.3%.➥ Increased outbound through-put from 105 TPH to a 115 TPH.➥ Enhanced DEA improvement metrics by 5.88%, going from 92.7% to 98.15% in 12 months.➥ Supported the launch of the 2nd largest Amazon Pantry fulfillment center across the network.➥ Key member of the team that redesigned the EWR7 Pick-to-Box Project; successfully reduced 60 working hours per shift, mitigated $13,850 in monthly operating costs, and increased throughput by an additional 8.5%.

Seattle, Wa, Us

I joined Amazon in 2015, where I drove key projects to improve operational efficiency and boost employee productivity.Some of my accomplishments include: ➥ Drove 2 morale-boosting projects that increased the employee retention rate from 62% to 93%.➥ Led a Kaizen project which reduced problem solving hours from 22 to 11 hours and increased throughput by 11%, saving the building $101,254 YoY savings.➥ Supervised a team of 70+ associates to ensure that each shift ran efficiently and met customer expectations.

Philadelphia, Pennsylvania, Us

• Awarded Growth Champion by the Regional VP as the top District Operations Manager for the state of Florida for growth in contract negotiations, retention and overall performance. • Responsible for growing the district from #289 to #173 out of 315 in the company. • Established and maintained outstanding customer service within assigned geographic area while performing weekly route observations to assure performance and efficiency expectations. Recruited, selected, hired, developed and educated Route Sales employees.• Effectively managed district’s top 100 accounts through Quality Control Monitoring.• Provided aid in conducting staff evaluations in order to provide feedback on their overall performance, growth and customer service skills.• Partnered with sales organization to identify areas of growth and created a pervasive culture that fostered a strong brand orientation supportive of achieving sales objectives.• Proactively followed up on delinquent or lost accounts and identified growth areas while retaining 100% of the district’s customers.• Made direct service calls and resolved service concerns expeditiously.• Maintained close coordination with production department regarding service and customer issues.• Nominated as Campus Champion to recruit top students from the University of Florida through the Junior Internship Program and recruit graduating seniors who were eligible for their first job out of college.

St. Louis, Mo, Us

• Responsible for all aspects of closing new business.• Identified leads of target market through referrals and national association relationships.• Qualified prospects through additional research and personal contact.• Created strategy and convinced prospects to their need to learn about enterprise services.• Conducted various meetings with clients including initial follow up fact-finding presentations, closing and transition meetings.• Built initial relationships with decision makers and secured referrals.• Created custom fleet management solutions to facilitate closing of sales.• Relationship management with clients after the transition on an as needed basis.

St. Louis, Mo, Us

• Grew sales from $5K/month to $65k/month which enabled the branch to undergo a $2.5million renovation because of the explosion in growth; 8 months later, recruited to another division and was ranked #19/20 in the nation in sales.• Managed the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow, training and leading by example.• Developed and implemented branch operational plan.• Used initiatives, independent judgment, discretion and decision making skills to perform a variety of duties and to solve problems.

St. Louis, Mo, Us

• Ranked #1 Management Assistant for 2 months straight.• Responsible for daily opening and closing of store.• Received and fielded various phone inquiries.• Consistently upheld monthly sales goals and customer service expectations.• Volunteered in community events, such as blood drives, Big Brothers/Big Sisters, Habitat for Humanity, and worked with United Ways.• Established and maintained outstanding customer service within assigned geographic area while performing weekly route observations to assure performance and efficiency expectations. Recruited, selected, hired, developed and educated Route Sales employees.• Effectively managed district’s top 100 accounts through Quality Control Monitoring.• Provided aid in conducting staff evaluations in order to provide feedback on their overall performance, growth and customer service skills.

St. Louis, Mo, Us

• Awarded #3 Manager Trainee for 3 months straight.• Balanced and maintained rental and satellite branch in order to assure effective and streamlined operations, simultaneously.• Mentored, trained, managed and promoted enterprise staff while undergoing a higher level training program in order to build an enterprise rent-a-car staff for future company growth.• Assisted rental car guests, while focusing on selling and upselling customer service.• Responsible for fleets, ranging in the size of 65-100 vehicles, while marketing rental car services, features and benefits to dealerships, body shops and other various vendors.

Chicago, Il, Us

• Managed the book of business for plan members, providers, agents, brokers, consultants and employer groups.• Maintained the financial balance of accounts and performed audits when necessary for the Benefit Administrator. • Assisted in managing a team of 20+ individuals for the North and South Florida regions.