Making Sage simpler and better for our small and medium-sized business customers across every step of their journey.

Led innovation initiatives, overseeing multiple CX delivery efforts involving design, insights, web, CRM, and search. Developed thought leadership and journey maps for enterprise CX solutions.

Led Insights team that advises C-Suite on strategies to improve customer experience, business retention, account management, and sales growth. Oversaw Voice of Customer survey creation, outreach, and analysis for 400K+ business customers through multiple call centers across 20+ survey topics annually, combined with customer analytic behavior and market research.

Managed team that delivers data-driven strategies for executive leadership to improve marketing, sales, and retention programs for over four million business customers. Led analytical strategy for customer insights team and collaborate with cross-functional teams (Analytics, Sales, Strategy).

Develop customer retention campaigns for 4M+ business customer population. Researched, proposed, and analyzed campaign content, target at-risk populations, financial projections and benefit outcomes.Collaborate with client team to address campaign strategy, financial performance, and future business cases and pilots, in order to identify improvement opportunities and solutions.

Co-wrote economic analysis on cost saving strategies; expedited acquisition process; performed integration testing and change management for procurement technology solution; all for large government clients.

McLarty Associates is an international strategic advisory firm, counseling corporations on strategic planning, government issues and advocacy, market access, mergers and acquisitions, corporate communication, and political and economic risk issues worldwide.

Master of Arts in International Economics & Latin American StudiesResearch included Brazil's ethanol and petroleum industries, Mexican energy regulatory reforms, Chilean commodities. Met with senior representatives from private/public sectors including UPP, Google Brasil, Petrobras, Chevron, UNICA, Veja and Boeing among others.

Research and proposals to attract foreign investment to the City of Rio de Janeiro.

Manager of pediatric literacy program in urban practice with 40,000 visits annually.

Coordinator of specialty clinic that advocates for the academic success of children with learning, developmental, and/or behavioral difficulties.