▪ Served as a technical resource lead during Stakeholder meetings ensuring all requirements were detailed during solution design for enterprise level technical projects▪ Worked with the pre-sales team, including systems engineers and development managers to document Statements of Work, define business logic including external system integration (RESTful Web API)▪ Configured & Deployed enterprise software solutions using Microsoft web server (IIS) and Microsoft database server (SQL), including cloud environments (AWS, Azure, vSphere) ▪ Developed database scripts and procedures for big data analytics to provide clients with additional metrics and custom reports

▪ Traveled onsite to survey, install, calibrate, & commission networked RFID hardware, including several international solution deployments onto major cruise liners ▪ Worked as Tier III Technical Support for all custom and packaged software solutions for enterprise customers▪ Represented company at major trade shows and industry conventions, bringing in new clients / projects and establishing relationships with partners▪ Led technical demonstrations, completed solution deployments, and documented resources for user training and support for multiple Fortune 500 customers and government organizations▪ Acted as product owner for Waterfall & Agile software development teams

▪ Assisted prospects and clients with technical software knowledge▪ Scheduled and performed technical demonstrations and user training via webinar and onsite ▪ Tier II technical support for enterprise solutions, including support of virtualized web & database servers ▪ Certified new hardware & operating systems for use with existing software systems▪ Established relationships with domestic and international reseller partners, provided user training