Identify and resolve all issues and provide assistance for same.Well versed on Telecommunication Develop new processes and recommend improvements to all procedures and ensure optimal level of customer satisfaction at all times.Procure fibre circuits with Local Fibre Companies based on the requirementMaking sure that delivery of connection is on time.Work with third-party vendors when issues traverse multiple systemsPrioritizing and escalating issues when needed and keeping customers informed of progress.Develop, maintain implementation best practices and document proceduresUsed Salesforce to manage task on each project.

Project co-ordination including data gathering and analysisAdministering and managing projects using JIRA and ConfluenceMonitoring and reviewing project progressPoint of contact by the client via email and phoneProduce weekly reports on resource utilizationWeekly meetings with client on project updateAssist with some tasks around hosting (e.g. DNS management)Assist in the deployment and migration of websites. Good knowledge in using and managing CMS like Joomla, Wordpress, Magento and Prestashop.Good understanding about PHP, HTML and CSSGood knowledge about Google Analytis and Google Webmaster ToolsGood knowledge about AgileSubmitting analytics report using Data Studio as requested by the clientGood knowledge about Digital Marketing using Hubspot and MailchimpInvolve in some creative designs like website mock up and banner designs using Adobe PhotoshopVersion control system used is GITBasic knowledge about GIT commands and functionsAssist in migration planningGood knowledge about basic Linux commands

Project Management Role:Attend to client meetingsDefining project scope and data gatheringWireframingTask allocation to the respective team memberCreate a detailed work plan which identifies and sequences the activities needed to successfully complete the projectMonitor the progress of the project.Ensure that the project deliverables are on time, within budget and at the required level of qualityDaily communication and co-ordination with the teamMaking sure that SDLC is implemented throughout the project timeline.Used Agile Project Management approach on some projects.Conduct client trainingProject management tool used is AsanaWireframing and Mock up Tool used are Balsamiq, Axure, and Adobe PhotoshopTechnical Role:Bug fixing on HTML and basic PHP codingKnowledgeable about CMS like Wordpress, Joomla, Magento and ShopifyKnowledgeable about Google Analytics and Google Webmaster ToolsKnowledgeable about Linux and Windows server environment.Resolving email issues (Spamming, Email Spoofing, Blacklisting, Bounce Back and others)Involve in fixing phishing/deceptive website issues marked by GoogleGood knowledge about Photoshop (Web Design, Company Logo, Banners, Flyers, Business Cards)Advance understanding on internet Protocols – SMTP, HTTP, FTP, SFTP, POP, HTTPS, DNSGood knowledge about MySql and MSsqlGood knowledge about Digital Marketing

Project Management Role:Lead the planning and implementation of web project through Agile methodology.Facilitate the definition of project scope, goals and deliverablesManage project resource allocationAssemble and coordinate project staffDefine project tasks and resource requirementsPresent reports defining project progress, problems and solutionsProvide direction and support to project teamConstantly monitor and report on progress of the projects.Making sure that SDLC is implemented throughout the project.Conduct Client TrainingProject Management Tool used JiraTechnical Role:Provide webhosting support (phone, email and chat support)Manage Linux and Windows Server 2003 and 2008R2Monitor server performance using Cacti and NagiosProvision of hosting accounts to clients through WHMCpanel and Plesk managementManaging MailEnable Mail ServerManage User in Active Directory on Windows Server 2008R2Deep understanding on internet Protocols – SMTP, HTTP, FTP, SFTP, POP, HTTPSManaging MySQL and MSSQL databasesManaging Webserver IIS 6/7Domains and DNS ManagementAdministering WHMCSSSL InstallationsKnowledge on 3rd party application like Joomla, Wordpress, OSCommerce and many more.Knowledge on basic HTML and PHP coding.Well versed on the fundamentals of Web SecuritySubmitting website to Google Analytics and Google Webmaster Tools.

Key Contributions:Monitor and manage AIX, Solaris, Linux and HP-UX servers using Nagios, Introscope, Cacti, and SSH terminal for management purposes.Start-up, shutdown, reboot systems, restart services on JVM's in Websphere infrastructures.Do hourly report on server status in OS level.Do server Health Checks after each change activity.Escalate to next level of support as per pre-defined escalation procedure where necessary.Logging of events according to the defined procedure.Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated, including infrastructure and facilities faults.

Key Contributions:First point of contact to address customer problems related to End User web hosting in Linux/Windows platform and email hosting services.Windows/Linux system administration including installation (Windows 2003, CentOS and RHEL)Configuring emails to an email client like Microsoft Outlook 2010/2007/2003, Thunderbird, Outlook Express, and etc.DNS Management and Domain Registration ProceduresWebserver Installation Tomcat and ApacheInternet Protocols - SMTP, HTTP, FTP, SFTP, POP, HTTPSDatabase Installation - MySql and MSSQLKnowledge on VMWarePlesk Control Panel management, Cpanel/WHMCS, SolusVM, VirtuozzoKnowledge about Cloud Hosting for Windows/Linux platformHardware installations for dedicated servers in data center.Installing Joomla, Wordpress, and other CMS using SSH. Monitoring, maintaining and supporting our internal systems, specifically our email and web domain systemsResponsible for performance and reliability of production systems (performance tuning, monitoring, backups, etc)Providing systems support to our customers base on our service level agreement.Responsible for server systems and work in conjunction with our Networking team to secure our systems.Managing projects and working with both internal teams and customers to implement solutions.Server monitoring using Nagios

1&1 Internet AG is a 100% subsidiary of the publicly listed United Internet AG. 1&1 is positioned as the brand for home users, freelancers and small businesses. 1&1's specialty are its internet access products and cloud applications which can be combined in numerous ways or offered as complete packages. These include DSL internet connections, mobile internet access via smartphones and laptops, domains, professional home page packages with design software, e-mail addresses with integrated virus protection, unified messaging, virtual hard drives, MS Outlook Web access etc. A wide variety of high-performance applications also serves the varying needs of Internet professionals: from the hosting of complex home pages and group work applications, to personal 0700 numbers offering permanent availability, Web shops designed to attract maximum traffic and dedicated servers at our data centers. On the basis of its comprehensive product range, competitive prices and excellent customer support, 1&1 has steadily expanded its customer base and is now represented in Germany, France, the UK, Austria, Switzerland, Spain, Poland, Canada and the USA. Key Contributions:* Special Support for Database (MYSQL and MSSQL), MS Exchange.* Sharepoint Account, Dedicated Servers, Scripting Issues.* CMS installation (Joomla, Wordpress, Drupal)* Train and monitor 1st Level Agents