Christopher Jenner Email & Phone Number

KEY RESPONSIBILITIES· Strategic ownership of product distribution through the national branch network (excluding funerals) including funeral plans. · Directly contribute to Business Plan targets for product sales volume, revenues, and margin.· Responsible for adherence to regulatory requirements, management, and control of identified risks· Responsible for relevant Consumer Duty Outcomes including Customer Vulnerability · Management and control of customer satisfaction standards · Delivery of performance reporting, identification of issues, management of performance to target at channel and individual level

United Kingdom

Responsible for driving compliant distribution of Pre-Need Products, providing future funerals to the group whilst maintaining the highest customer and compliance standards.Manage a team of Branch Training and Competence Managers (Pre-Need) to ensure the application of the Pre-Need Training and Competency (T+C) Scheme in the Dignity Funeral Director Network. Safeguarding TCF and FCA conduct rules is key and ensuring they are aligned with company values. Also responsible for managing the relationship with external partners that distribute insurance products (FBO, GWOL & GFP) and manage the considerable future pipeline book of customers to ensure a positive ROI.

Responsible for the management and development of key strategic business partners to provide clients pre-paid funeral plans.

Harrogate, United Kingdom

To grow and develop the Funeral Plan market, identifying proactive ways to achieve objectives which include creating a regional plan to grow sustainable quality sales in the SME channel including IFAs, Will Writers, Insurance Brokers and Residential Care Homes.

Harrogate, United Kingdom

Ripon

Assisting the Branch Manager in the running of the branch and being accountable in their absence. Conducting customer interviews addressing a wide range of financial needs including mortgages, savings and investments, general insurance and life insurance. Balancing exceptional customer service with the desire to achieve outcomes that meet the customers needs. Coach and develop the team to increase capabilities and confidence.

York, United Kingdom

Conduct customer interviews addressing a range of financial needs including current accounts, credit cards, loans and general insurance. Driven to exceed high sales targets while delivering exceptional customer service. Maintaining existing customer relationships whilst establishing new ones. Maintaining close relationships with colleagues for reciprocal business and lead generation whilst offering training and support to improve sales performance and leads from others.

Bradford, United Kingdom

Cashier at a city centre branch, role involved being the first point of contact for customers with the Society. Duties included operating a till position and conducting transactions whilst establishing customer needs and providing lead generation, ensuring a high level of customer service was provided at all times