Operational Support Systems Analyst
Current- Provide system support as an initial point of contact for the Business Support Team and act as a liaison with the IT department regarding system issues, enhancements, and process improvements- Research, troubleshoot and recommend system solutions to applications supported by all the business units within the post issue and customer care teams that include website, IVR phone system, internal admin systems and customer database applications- Responsible for the write-up of production issues, system enhancements and process improvements that require Cost Benefit Analysis- Work with project teams within IT to define scope of effort, business requirements, and associated risks for production issues, system enhancements and new initiatives- Review project requirements, create test plans, and perform user acceptance testing to ensure system functionality meets business requirements- Ensure proper release after system upgrades have been completed by performing user checkout process on impacted applications.
