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Christopher Freeman is listed as Call Centre Operations Manager at The Social Research Centre based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Christopher Freeman.
Christopher Freeman previously worked as Call Centre Operations Manager at The Social Research Centre and Call Centre Leader at The Social Research Centre. Christopher Freeman holds Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies from Deakin University.
Experienced Operations Center Manager with a demonstrated history of working in the research industry. Skilled in Employee Training, People Management, Volunteer Management, Project Management, and Public Policy. Strong operations professional with a Bachelor of Arts degree, double majoring in Policy and Literature.
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Melbourne, Victoria, Australia
One of three operations managers for a busy call centre dedicated to data collection for social research projects. Directly managing a leadership team of 12 - 20.Leadership team was responsible for the the ongoing performance of 300+ computer assisted telephone interviewing (CATI) staff members. Making sure individual and project performance is meeting.
Similar to a team leader role, I was responsible for the ongoing performance of a team of 16-20 telephone interviewing staff members, in a call centre that has, at times, 20+ projects.
Melbourne, Australia
I was responsible for planning and conducting the onboarding of new staff to the call centre. This included: deciding intake volumes based on upcoming workloads, reviewing applications, conducting phone and in person interviews, facilitating the induction sessions. Mostly I was working in this role by myself. However, during high intakes, I would also lead.
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Christopher Freeman is listed as Call Centre Operations Manager at The Social Research Centre.
Christopher Freeman is based in Greater Melbourne Area, Australia, Australia.
Christopher Freeman has worked for The Social Research Centre.
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Christopher Freeman holds Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies from Deakin University.
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