Personal Banker
Current- Consistently fulfill my role purpose making my customers better off by meeting their stated and unstated needs
- Deliver an outstanding customer experience recognizing they have chosen the branch as their channel of choice and help them service their need
- Proactively contact customers with potential needs and work collaboratively with my branch team to identify customers we can help
- Confidently use my expertise to hold high quality interviews identifying all potential current and future needs and make referrals to other business areas
- Embrace change, new technology and ways of working to help more customers with their financial and service needs
- Meet customers’ needs compliantly and adhere to all policies/procedures/quality testing