Personal Banker
Current• Consistently fulfill my role purpose making my customers better off by meeting their stated and unstated needs• Deliver an outstanding customer experience recognizing they have chosen the branch as their channel of choice and help them service their need• Proactively contact customers with potential needs and work collaboratively with my branch team to identify customers we can help• Confidently use my expertise to hold high quality interviews identifying all potential current and future needs and make referrals to other business areas• Embrace change, new technology and ways of working to help more customers with their financial and service needs• Meet customers’ needs compliantly and adhere to all policies/procedures/quality testing• Maintain expert knowledge and understanding of products/services to enable me to discuss them confidently with our customers and colleagues
