Christopher John Deluca Email & Phone Number

New York, NY, US

Brooklyn, New York, United States

• Responsible for a team of five agents focused on B2B funding of small and medium businesses.
• Generated 15% of gross profits for 2021 Q4 and 2022 Q1; surpassed quota target by 65%.
• Created sales training centered on maximizing results/minimizing effort via proper qualification methodology.
• Strengthened team communication with executives ensuring optimal alignment of our products with client’s business objectives and performance targets.

New York, New York, United States

• Recaptured lost business of 90+ days resulting in 20% reenrollment rate and an increase in closed sales of $3.6MM during Q3 and Q4 of 2019.
• Developed and administered training techniques designed to instruct team members in proper sales tactics resulting in departmental growth of 30% over 2019 Q4 ($1.5MM to $1.95MM monthly).
• Top performing agent during tenure in Win-back department; closed $1MM+ in month of 01/2020.
• Performed detailed financial analysis and portfolio appraisal to facilitate underwriting evaluations.

Piscataway, NJ

• Created and developed a three-person team resulting in over $150k of annual policy premiums Y/Y.
• Used social media and canvasing to organically develop a network of clients.

Cranford, NJ

• Developed strong communication skills by adeptly handling customer inquiries, complaints, and billing questions. Learned how to calm angry callers, repair trust, and assist in problem resolution.
• Officially commended for innovative thinking and exemplary effort in customer service for November 2013.

Montclair, NJ

• Gained valuable office experience and became familiar with main office managerial duties.
• Learned how to effectively communicate with and take important directives from superiors.