 Process Associate – Assisting customer’s for their travel needs like cancellation and modification, also providing the best option for their travel. Change Team – Help customers for amending dates modifying their itinerary or cancellations of dates mostly for their Flights and Hotel. Financial Error Analyst – scrubbing agent’s transaction such as exchanges, cancellation, void, fare rules inquiry, schedule changes and making sure that the correct process is done to avoid financial loss.

 ELITE TEAM - Assisting the customer’s needs and concerns ABOVE AND BEYOND about their travel Itinerary, and booking reservations for the customers like Flights, hotels, cars and Package, I can handle the Package reservation including activities, tours and shuttle services. CERTIFIED TRAVEL INDUSTRY COUNCIL OF ONTARIO (TICO) PASSER – this allows travel agency who are based on Ontario, CA to assist Canadian travelers about their travel itineraries.