Christopher Johnson Email & Phone Number

United States

United States

Washington, District Of Columbia

Ashburn, Virginia

• Provide assistance with imaging desktops and laptops as well as migrating data for over 350 clients.
• Responsible for gathering, analyzing, and composing technical information.
• Monitor, update, and completing tickets using Service Now software Configure client email accounts on IPhone, Blackberry, and Android cellular phones. Mapping shared network drives Responsible for translating.

• Submit change request and supporting documentation to Change Management Board for approval.
• Coordinate scheduling with vendors and ensure that vendors follow all SOPs / MOPs for the work being completed.
• Perform the physical Move-Add-Change-Decommission of server, storage and networking hardware.
• Configure ILO settings for new server deployments.
• Create and maintain SOPs and MOPs for all items undergoing routine preventive maintenance.
• Communicate with customers to obtain information needed for ticket resolution for Service Now tickets.

Rockville, Maryland

• Serve as the initial contact for all support request via phone and email
• Create tickets for assignment to appropriate departments
• Monitor alerts for server or network outages
• Communicate with Tier 1 and Tier 2 engineers to quickly address all service requests
• Provide basic technical services, such as, resetting passwords, creating user accounts, and basic troubleshooting of workstation, server, or network issues

Norcross, GA

• Provide network support and perform server maintenance tasks
• Troubleshoot hardware and connectivity issues for a mixed UNIX, Windows XP/2000 and mainframe environment
• Additionally support the Assent Management process and database
• Proactively identify potential areas for wide system outage and initiate analysis and resolution
• Monitor all master hardware and performance consoles
• Implemented Change Control in collaboration with technical teams

Process sales transactions, returns and ensure that all related documentation is accurate and completeService customers in a professional, courteous and timely mannerProvide product information inclusive of price, location and use of merchandise to customersRecord requests for merchandise, process special orders and notify customers promptly of.

Handled all materials received in the Mail Center encompassing receive, review, document, process, identify, sort, deliver, transport, etc.Entered activity data in logs and maintained accurate recordsCoordinated paper shredding for shipment and disposal

Rockville, MD

Measured, cut, sanded and applied laminate to post form and custom countertopResponsible for delivering finished products to residential and commercial customers and handling receiptsInstallation of kitchen and bath countertops

Associate, Computer Networking Specialist, 3.0

Activities and Societies: I'm a member of the ATIP chapter at my college

Diplomia