Christopher is currently Regional Customer Experience Manager for Stellantis (formerly Fiat Chrysler Automobiles), responsible for brand customer experience and improving dealer loyalty & service retention. Previously, he was FCA’s Head of After Sales Dealer Training. Christopher has 25 years of automotive industry experience, including various roles with Volkswagen, General Motors and Saturn. His background - both headquarters and field operations - includes sales, service & parts dealer operations, training, call center, business management, network development, customer experience, warranty, vehicle distribution and parts supply chain.Christopher is a customer experience “visionary” and cultural “transformer” with a record of delivering sustainable results, while promoting people centricity and driving behavioral change. An effective relationship-builder within multi-cultural and diverse environments, he’s received positively when influencing and collaborating with stakeholders. Christopher is a respected partner of dealer principals and their retail teams.An “enabling” leader and supporter, Christopher values empowerment, accountability, consensus and team building. Intuitively strategic, he’s an agile problem solver, innovative thinker and detailed project manager with exceptional communication (written, oral and presentation). Christopher is an effective implementer, contributor and decisive decision maker within groups and individually.