Chris Jones Email & Phone Number

Plano, Texas, Us

* Manage all North & South America & Canada Delivery resources, 100 resources, across the Salesforce ecosystem, to include: all Salesforce Clouds, Heroku, Mulesoft and Tableau.* Manage all Delivery leaders with teams consisting of the following; Vertical Delivery Leads, Solutions Architects, Technical Architects, Developers, Business Analysts and Testers with target utilization of 80%* Work with C suite leaders to define, develop, and implement digital, go-to-market strategies, points-of-views and innovative solutions that clearly define company’s direction and accelerate sales/delivery* Drive Go-to-Market strategies; Support sales initiatives with solution and delivery approaches, presenting orals and C-suite 1:1s. Accountable for overall profit and loss (P&L), cost to practice and bench policies. Accountable to internal c-suite for all pursuits, direct approvals and explaining/defining project staffing, margin, scope and delivery approach. Directly support and provide delivery capabilities to all Vertical Business Units, divisional presidents, EVPs and other stakeholders. Provide and drive Delivery excellence meetinfs across all verticals..* Engage customers to define and map strategic, multi-year transformations in alignment with business objectives across multi-functional teams, utilizing front/backend systems

Lisle, Il, Us

* Managed Global CRM team of 75+ people, consisting of Oracle CX/CPQ and Salesforce.* Managed $17 Million Portfolio with 80% utilization target and 46% margin obtainment.* Aligned Strategic initiatives to specific cloud solutions to re-band AST's Salesforce approach to align with Salesforce's objectives and focused area of growth. * Baselined Pre-sales framework for team size, structure and cost modeling for project sizing.* Member of the Executive Leadership Team and was the primary decision maker on the direction and projected growth of the CRM Practice.* Continuously coached and mentored directors, managers and consultants within the practice and took an active role to ensure adequate staffing levels and team member engagement.* Proactively managed risk throughout all phases of implementation including client expectations, engagement complexity, quoted estimate, consultant skill level and/or any additional areas that could impact deliverables and leverage the implementation and deployment methodology.* Promptly communicated, engaged and acted to remedy client satisfaction issues, escalations and overall delivery quality.

Plano, Texas, Us

* Manage all North America Delivery resources, 120 resources, across the Salesforce ecosystem, to include: all Salesforce Clouds, Heroku, Mulesoft and Tableau, across all verticals* Manage all Delivery leaders with teams consisting of the following; Vertical Delivery Leads, Solutions Architects, Technical Architects, Developers, Systems Analysts and Tester with target utilization of 85%* Work with C suite leaders to define, develop, and implement digital, go-to-market strategies, points-of-views and innovative solutions that clearly define company’s direction and accelerate sales/delivery* Drive strategy and target direction in support of engagements and sales support; Support sales calls and customer discussions about CRM direction; Control overall profit and loss (P&L) through financial analysis and approval* Engage customers to define and map strategic, multi-year transformations in alignment with business objectives across multi-functional teams, utilizing front/backend systems

Boston, Ma, Us

* Successfully supported applications for [13] global/domestic teams by capturing, translating and delivering capabilities for global customer-base of 50,000 employees; Implemented product quality and stability plans * Served as ‘IT Product Manager’ and ‘Lead Solutions Architect’ for Service Delivery Model program; Implemented Salesforce Service Cloud and Knowledge Management Product portfolio with focus on SaaS / PaaS Cloud solutions in support of HR and Payroll Operations Shared Services teams* Optimized overall cost/benefit analysis through effective management of vendor relations; Expertly conducted contract negotiations as product SME; Supported and contributed to procurement process, and tracked/managed contractual SLAs* Managed Total Cost of Ownership (TCO), multi-year plans, annual budgeting, charge-back methodologies and input data (licensing, security costs, software, infrastructure, headcount); Ensured problem/incident resolutions and root cause analysis* Advanced product innovation and profit-making opportunities through active industry participation, research and vendor evaluations; Published and maintained multi-year roadmaps supporting customers, technology and vendors

Arlington, Virginia, Us

* Directly pitched and sold proposal for development of new cloud consulting division; Successfully acquired and closed customer accounts including: $3M Fidelity Investments Case and Knowledge Management project * Created comprehensive marketing strategy for client acquisition, including profitability analytics, forecasts, run rates, margins, account budgets, strategic vision and roadmap; Created and executed divisional operational processes* Directed sales leadership and provided pre-sales support, handling RFP and RFI responses, solution design proposals, program / project management and account level risk management * Defined and created market strategy for customer acquisition and branding for new Salesforce service arm* Served as ‘Lead technology SME’ for sales support; formulating implementation strategies for identified CRM functions * Developed Salesforce ISV relationship and overall vision to productive Allegory (CPQ) to Salesforce

* Stabilized [10] under-performing projects within 2-weeks; Decreased costs, ensured margins, and accelerated solution delivery; Increased client satisfaction from 3.5 to 8.7 rating within 30-days, boosting revenue opportunities * Commissioned to build out and define new solutions delivery model, transformation strategies, value proposition and strategic vision and direction of services for fast-paced start-up company* Responsibly managed Cloud-based practice with strategic focus on operations and delivery of Salesforce CRM solutions* Directly engaged customer leads to map out action plans and realigned expectations * Primary CRM & Salesforce Solutions Architect defining SOWs, solution design proposals, implementation strategies, business value realization and overall customer success

Chesterfield, Mo, Us

* Excelled in project risk mitigation with 80% success rate across [15] projects; Led and directed support for sales and delivery initiatives; Awarded ‘Engagement Manager of the Year’* Developed RFIs, RFPs, solution designs, and implementation strategies with focus on CRM front processes integrated to back-end systems; Drove product development offering, targeting eCommerce configuration and pricing to inventory availability through fulfillment – quote2cash * Utilized unified, consolidated desktop integrated with Order Management (CPQ), billing and fulfillment to lead solutions for CRM Customer Experience supporting service and sales processes

Chesterfield, Mo, Us

* Directed and delivered CRM Call Center capabilities for call center consolidated desktop initiatives; Defined process flows and managed Central and Latin America professional services for [11] at-risk accounts* Determined root cause, identified solution strategies, collaborated with account management and prioritized/initiated plan

Eden Prairie, Mn, Us

* Served as Lead Solutions Architect providing strategic CRM vision, planning, process analysis and overall solution design* Led and directed multiple projects, implementing Clarify CRM modules, Sales, Support, Order Management for case, lead, account, contact, opportunity, and quote management

Gb

* Led and directed multiple implementations utilizing multiple CRM vendors, to include: Vantive, Clarify and Siebel and served as Lead Solutions Architect for CRM practice in support of the Telecom vertical

Dublin 2, Ie

Washington, Dc, Us

* Twice Awarded Navy Achievement Medal* Twice Awarded Letter of Accommodation * Supported and designed enhanced processes for order and vendor management that utilized the mainframe system; MIMS - multi-purpose maintenance management system

Bachelor Of Science - Bs, Business Administration

Bachelor Of Arts - Ba, Economics