Christopher Joy Email & Phone Number

Agile, Sincere & result oriented operations professional with an experience of 18+ years in life Insurance operations, currently spearheading customer onboarding process of a PSU Bancassurance relationship worth 320+cr & 2 SF Banks at Tata AIA Life Insurance in Head Office managing entire channels. • An ardent planner with proven abilities is devising and implementing sales & distribution engagement & accelerating the business growth along with ensuring ease of doing business.• Experienced in Operations, Underwriting, Customer Service, Escalation management, Channel Management, Forecasting, Root Cause Analysis, Liaising with stakeholders while performing in a cost-efficient manner along with the unwavering quality standards.• Experienced in Training: Operations Training, Process Training, Soft Skill Training, etc.• Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing efficient and simple business processes for capacity maximisation and value. • Possess excellent communication and presentation skills, ability to work & effectively lead teams and successfully creating growth/promotion of team. Promotes team spirit and works collaboratively to achieve team goals. Strong life insurance operations knowledge with a Master of Business Administration (M.B.A.) specialised in Operations Management from Sikkim Manipal University - Distance Education and also a Six Sigma Green belt certified.

Listed skills include Leadership, Management, Relationship Management, Mis, and 4 others.