I work technical support and implementation for Medical Coding Systems and Dictation Systems. Completing installations, configuration, and issue resolution for multi-server applications. I complete troubleshooting across various software suites for resolving multifaceted issues and conduct software testing and debugging for new releases and processes. I provide technical support and training for customers, utilizing JIRA and CRM platforms. As well as participate in training and mentoring fellow technicians. I have experience working internal help desk. Working to resolve issues for our in house employees. I also frequently handle issue escalation taking over resolution of problems that aren't being resolved in a timely manner. • Database management with MS SQL and Mongo DB, setting up and configuring software, as well as overseeing maintenance and troubleshooting to resolve issues efficiently.• Leverage my scripting skills to make minor modifications with HTML, JavaScript, Powershell and Python, resolving or reporting issues to the development team for resolution.• Play a key role in version control utilizing Bitbucket/Jira, changing out scripts for the interface engine, requiring verification of script versions and change control, and monitoring change compatibility between software versions.• Collaborated with the Project Management team, HIM Specialists team, and client teams to perform software and system upgrades, software reconfigurations, along with new feature and process deployment. • Partner with customers to gather new feature requests, interpreting client needs, translating to actionable development items, and communicating to development and management teams to generate quotes for clients for new process implemenation.• Gained functional knowledge and experience with RabbitMQ, JSReports, and HL7 framework.• Author Confluence technical documentation, significantly improving resolution time for common issues across various software suites.

Provided internal IT help desk assistance and new computer setupRan and punched down cables & provided general PC troubleshooting

HR data management and office administrative tasks

Department of Management – Office AssistantAssisted students at the front deskHelped professors prepare materials for classes

Department of Fine and Applied ArtsHelped build sets before shows and cleaned up afterHung and programmed lights before shows.

Cleaned kitchen and stocked shelves