Resource Allocation Officer
Current
Level 4, 477 Pitt Street, Sydney Nsw 2000
The primary purpose of the Resource Allocation Officer is to deliver effective, professional, customer focused resource allocation services to the Customer Service Directorate that meet business objectives, operational requirements and service centre quality and performance standards and KPIs.The Resource Allocation Officer will undertake end to end rostering activities, including planning, day of operations and post day of operations activities as required.The Resource Allocation… Show more The primary purpose of the Resource Allocation Officer is to deliver effective, professional, customer focused resource allocation services to the Customer Service Directorate that meet business objectives, operational requirements and service centre quality and performance standards and KPIs.The Resource Allocation Officer will undertake end to end rostering activities, including planning, day of operations and post day of operations activities as required.The Resource Allocation Officer is required to actively support and contribute to a culture of customer service, high performance, competence in best practice resource allocation practices and continuous improvement.Planning (best practice resource allocation planning for roster, leave, special event, possession and training planning that is future focused and cost efficient)Day of Operations (efficient and rapid response to the events of the day)Post Day of Operations (analysis, reporting, continuous improvement) Show less