Christopher Kasprzak Email & Phone Number

Raleigh, North Carolina, US

* Develop, execute and over see a business strategy that prioritizes growth and positive customer experience* Maintain positive professional relationships with clients. use financial techniques to improve sales* Enhance the customer experience with continuous meetings, Conversations and QBR's* Conduct high-level industry research to develop effective sales.

Minnetonka, Minnesota, US

* Develop and execute strategic account plans for identified targeted account plan.* Identify and win new business with new logo accounts and existing customers.* Attain and exceed quota goals and objectives.* Utilize CRM's such as HubSpot and Salesforce.* Fortify relationships and partnerships with customers, decision makers for Telecom, IT, Telecom.

Charlotte, North Carolina, US

Washington, DC, US

• Direct calling, email and contact efforts you will identify, qualify, and generate these new business opportunities by working directly with Key Decision Makers.
• Compliment prospecting and selling efforts through onsite customer meetings as needed.
• Use consultative and relationship building selling techniques to identify current and future connectivity solutions.
• Help Cogent Communications customers and prospects by positioning our services for new business by leveraging the global network footprint that includes commercial and retail buildings, carrier neutral hotels, data.
• Achieve revenue goals set forth by Management.
• Perform KPI's, QBR and customer feedback monthly.

Kennesaw, GA, US

Responsible for the entire lifecycle of the client experience from pre-sales and sales support through new client implementation and service desk support. Ensures that the organization is delivering a positive experience for clients and that internal teams are upholding the promise of reducing costs, increasing revenue and productivity while.

➤ Established long-term, profitable, trust partnerships and relationships, generating over $70MM annually for CLEC, as well as monitored programs, projects, processes, and procedures to ensure on-time delivery and customer satisfaction, reducing churn rates by 59-79% MoM.➤ Directed and managed the day-to-day operations of a local telephone company, CLEC, a.

➤ Coach a work group responsible for day-to-day order & billing inquiries for 150 CLEC’s in 50 states.➤ Negotiate resolution of order jeopardies.➤ Manage the development of customer specific proactive service delivery improvements.➤ Advocate interfunctionally on behalf of major access customers for quality access order and billing services.➤ Supervise &.

➤ Served as subject matter expert for all of GTE paging in retail & business channels.➤ Conducted training & motivational classes on a monthly basis for over 120 retail & management personnel in Multiple Regions. South Region (NC, SC, VA, FL, KY and AL). North Region(PA & OH)➤ Implemented strategies to help increase sales & profitability within the.

➤ Consistently surpassed quarterly profit plan through increased market rate structure.➤ Communicated daily with fortune 500 decisions makers.➤ Effectively penetrated markets through telemarketing, newsletters,mailings and brochures.➤ Developed client files and database for top producing clients.➤ Increased ADR by 30%.➤ Increased occupancy by 18%.

Bachelor Of Arts (Ba), Public Administration & Political Science

Associates Of Arts & Sciences, Criminal Justice