Lead efficient and effective daily business operations nationally.Develop, document and implement new processes and procedures to deliver continuous improvement of business and operations. Oversee stock control and management processes. Assist with new business ventures and opportunities, including Tender Responses and new client relationship developmentManage relationships and liaise with business suppliers and external resources such as sub-contractors and other service… Show more Lead efficient and effective daily business operations nationally.Develop, document and implement new processes and procedures to deliver continuous improvement of business and operations. Oversee stock control and management processes. Assist with new business ventures and opportunities, including Tender Responses and new client relationship developmentManage relationships and liaise with business suppliers and external resources such as sub-contractors and other service providers.Project management of end-to-end projects and deliverables, such as Installation Rollouts, Industry Compliance, and Certification projects such as ISO AccreditationProvide high level administration support, prepare and deliver presentations, hold meetings with relevant stakeholders, and management of employee on-boarding process and training requirements. Serve as a primary point of contact to maintain strong customer relationships, support problem resolution, and ensure effective service delivery to clients Co-ordinate relevant teams and manage calendars to efficiently meet objectives and achieve business goalsLead risk management processes and initiatives. Ensure team members understand and follow protocol, policies, and procedures, while identifying emerging risks for continuous improvement of the business. Show less

Lead a high performing and engaged team to deliver exceptional service across a range of lending, deposit and wealth management products and services to a diverse range of new and existing customers.Coach, inspire and develop the team, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations.Drive deal execution and operational performance to deliver above target results, while taking full accountability for operational… Show more Lead a high performing and engaged team to deliver exceptional service across a range of lending, deposit and wealth management products and services to a diverse range of new and existing customers.Coach, inspire and develop the team, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations.Drive deal execution and operational performance to deliver above target results, while taking full accountability for operational and non-P&L based KPIs and customer experience.Build strong relationships with clients and business partners to retain their business through excellent client service.Spearhead employee recruitment, training and rostering and ensure all online systems and resources are operational, maintained and current.Provide high level administration support, prepare presentations, collate management reports and participate in marketing and event campaign administration.Proactively use personal networks, referral partners and business development skills, to identify and pursue new to bank opportunities.Contribute to continuous improvement ideas and processes to refine the customer experience.Gain an in depth understanding of complex client needs and engage product specialists to deliver a broad range of financial solutions.Negotiate with customers, advocates and internal staff to achieve timely and fair resolutions. Show less

Serve as the primary point of contact to support problem resolution to ensure client satisfaction and retention goals are achieved. Ensure all team members follow protocol, policies, and procedures, whilst also identifying opportunities for continuous improvement for team and business processes.Coordinate with relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service… Show more Serve as the primary point of contact to support problem resolution to ensure client satisfaction and retention goals are achieved. Ensure all team members follow protocol, policies, and procedures, whilst also identifying opportunities for continuous improvement for team and business processes.Coordinate with relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts. Show less

Report directly to the Franchise Owner and assume the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with franchise standards in all areas. Lead, build and coach a high performing team of 6 managers and 50 employees with a focus on vision, strategy, growth and capability.Control profit & loss by following cash control/security procedures, maintaining inventory and reviewing financial reports.Recruit, interview and hire team members… Show more Report directly to the Franchise Owner and assume the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with franchise standards in all areas. Lead, build and coach a high performing team of 6 managers and 50 employees with a focus on vision, strategy, growth and capability.Control profit & loss by following cash control/security procedures, maintaining inventory and reviewing financial reports.Recruit, interview and hire team members, conduct performance appraisals, take disciplinary action and motivate team members.Ensure that the Occupational Safety and Health Act, local health and safety codes, as well as the franchise safety and security policies are being adhered to.Ensure that the restaurant is in compliance with the preventative maintenance program with regards to facility and equipment use and maintenance.Maintain fast and accurate customer service, ensuring that products are consistent with franchise quality standards. Show less