Christopher Keeling Email & Phone Number

Chester, Gb

Chester, Gb

• Manage GBG’s Internal Operations teams.• Implement policies and processes.• Improve performance• Implement new tools to gather KPI’s to report back to the board• Help formulate a strategy.

Chester, Gb

• Plan and Migrate new Acquisitions into GBG’s O365 tenant.This involved auditing, gathering requirements and migrating email, documents, SharePoint sites, etc into 365. This has been done for over 6 companies. • Manage and Administer GBG’s Hybrid environment• Administrator 365/Exchange environments as well as implementing best practices within.• Create and implement infrastructure in the cloud and administer an Azure cloud environment.• Migrate new Acquisitions into Azure AD and oversee the administration for all conditional access policies• Ensure Infrastructure is in place to access GBG Central Applications, such as CRM• Administer GBG’s VMware and Hyper V environment• Apply GBG infrastructure security standards to new acquisitions

Chester, Gb

Project managing and Working as part of a team to provide end-user support for multinational users• Project managed and implemented SCCM across multiple locations• Project Manage and implement Office 365 Migrations, migrated GBG from Exchange 2010 to 365 this was configured as a hybrid environment. Tenancy to Tenancy Migration IDScan, PCA Predict Gmail to 365. Currently planning another tenancy to tenancy Migration. • Manage and Administer GBG’s Office 365 and Exchange. Creating users and running security audits to identify risk.• Delivery of IT service functions in line with ITIL v3 best practice for incident/problem/change management.• Manage and Maintain Group policy.• Create policies/processes for the day to day running of services desk• In Charge of the Day to Day running of the Service Desk• Manage incoming support calls from end users via both telephone and e-mail. Document all pertinent end user identification information.• Work with end-users to identify and deliver required responses to service incidents.• Prioritise and schedule problems.• Fix reported incidents/service end-user support requests where possible or escalate to the appropriately experienced technician.• Accurately document instances of hardware and software failure, repair, installation, and removal.• Assist in maintaining, and upholding procedures for logging and reporting support calls via the electronic helpdesk system.• Handle all customer media requests in accordance with the departmental SLA’s and archived according to the agreed schedule.• Backup and restore data using various backup media and methodologies.• Receipt and checking of input data from external customers.• Conversion of data, utilizing many different media types for processing by internal customers.

Chester, Gb

Ellesmere, Shropshire, Gb

• Worked as part of a team providing network and user support.• Installed and maintained college hardware infrastructure. This included configuring/updating the Dell Power connect switches. The Switches had three Virtual LAN’s, for Trusted Devices and non-trusted ones.• Responsible for Implementing/maintaining the college SonicWALL and proxy server. • Maintained the College Ruckus wireless system configuring New AP’s as well as documenting wireless college• Administering/configuring Windows 2012 virtual servers in a VMware environment.• Researched network shortfalls and made recommendations/proposals to future proof of our environment.• Used and configured SolarWinds, this was used for keeping a live update of all nodes and helped alert me to any network related issues.• Maintained the Network diagrams.

I solely managed and maintained the surgery network and computers across four sites.• Research and project manage the implementation of IT systems/software to improve day to day operations within the practice.• Manage the data quality of the practice clinical system.• Created guidelines for use during consultations to ensure the input of data was more efficient and accurate.• Support users with software/hardware issues.• Train users to efficiently use software and computers to aid in productivity.• Support the practice IP Telephony System.• Identifying Risk and implementing new procedures to ensure patient data is kept safe.

Powys, Gb

Started at Llanfyllin in 2005 on a one-year contract as an ICT Support and Development Technician which after the first year was made permanent.• Worked with the IT Manager providing technical support to 1000+ users with over 250 computers.• Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related, and web technologies.• Took initiative to learn company internal organizational structure to optimize problem-resolution efficiency.• Provided prompt, accurate, and respectful support to users, employing a high level of customer service skill and technical expertise while ensuring user satisfaction.• Manage and update the school's Virtual Learning Environment as well as providing tutorials and guidance to users.• Have been involved in swapping out all networking hardware and components.• Created and updated various versions of the school websites and intranet sites.• Manage and maintain the backup and antivirus servers as well as administering the other servers within the school.• Manage and maintain the school's pupil report system analyzing data, creating all the accounts to enable staff to create reports.