Passionate bachelor of management student with over 5 years of experience in B2C sales, customer service, and management support. Currently delving into the banking sector with specific interests in anti-money laundering, fraud operations, and wealth management. My career journey has endowed me with a unique perspective and robust skills in relationship building, customer retention, and CRM strategies. Beyond my professional accolades, what sets me apart is my unyielding drive to succeed. I thrive on challenges, value lasting client relationships, and consistently seek opportunities to grow.My short-term vision involves deepening my expertise in the banking sector and I am keen to gain more hands-on experience in entry-to-mid-level roles. But, looking at the horizon, I aspire to pursue advanced degrees or certifications like MBA, CFP, or CFA. The evolving landscape of the industry, especially with the advent of AI, underscores the need for innovation and agility in the marketplace. I am committed to not just adapting but leading in this change.Hungry for opportunities, I am a firm believer in continuous learning. Embracing feedback and leveraging it for professional development is second nature to me. As I continue on this trajectory, I aim to not just be a part of the financial industry but to redefine its contours.
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Product SpecialistJane AppToronto, On, Ca -
Customer Support RepresentativeJane App Jun 2024 - Present
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Client Experience Associate - Premium TeamWealthsimple Feb 2024 - Jun 2024Toronto, Ontario, CanadaDelivered an exceptional client experience to high-net-worth individuals. Ensured cohesive and comprehensive supportacross the Wealthsimple ecosystem.✓ Managed complex client inquiries regarding investments, personal finances, and stock trading. Utilized communicationstrategies that simplified intricate concepts to improve clarity and ease of understanding for clients. Specialized ininstitutional account transfers. ✓ Maintained a high level of productivity and quality within a fast-paced environment across numerous channels includingchat, phone and email.✓ Built and sustained strong trusting relationships with numerous high net-worth clients.satisfaction surveys during the months of February, March and April.✓ Consistently found effective solutions to client issues by acting as an advocate for clients and collaborating efficiently withback-office teams. -
Customer Experience AssociateTd Aug 2022 - Feb 2024Lethbridge, Alberta, CanadaGoing back to full time studies at the University of Lethbridge -
Personal Banking AssociateTd Mar 2022 - Sep 2022Lethbridge, Alberta, CanadaBuilt more in-depth relationships with customers to gain a better understanding of overall financial health and how our products and services could best stimulate a positive change in their financial futures✓ Increased confidence with new/existing customers by educating them about opening accounts, receiving credit products, and working through the estate process✓ Acted as an immediate supervisor to Customer Experience Associates – demonstrated an ability to resolve conflicts and make educated risk management decisions✓ Exceeded goal for our legendary experience index by over 7%✓ Developed in-depth knowledge of credit lending processes and other financial services✓ Honed skills related to relationship building, customer retention, and discovering advice opportunities by leveraging technology
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Customer Experience AssociateTd May 2021 - Mar 2022Lethbridge, Alberta, CanadaEnsured customer needs were being met in accordance with TD policies, banking regulations and strict Know Your Customer (KYC) procedures. Acted as a liaison between customers and other departments at TD Canada Trust✓ Continuously remained curious and flexible in my skillset in order to adapt to different situations and organizational goals✓ Received numerous customer surveys highlighting my efficiency, professionalism, and relationship-building skills✓ Exceeded fiscal 2022 yearly sales goal by over 100% and fiscal 2023 Q1, Q2, and Q3 goals by nearly 150%✓ Contributed to our team’s legendary experience index (LEI) and surpassed the fiscal goal by 11%✓ Learned to effectively and efficiently navigate company programs and applications; demonstrated an ability to condense data to be easily presentable to colleagues✓ Ability to manage high-stresssituations and remain effective at delivering an exceptional and professional customer experience
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Seasonal Sales AssociatePetsmart Oct 2020 - Jul 2021Lethbridge, Alberta, CanadaAssisted clients in accordance with Petsmart values; listened to customer situations in order to provide personalized recommendations✓ Effectively organize and delegate tasks based on their priority level to junior sales associates to maximize their strong areas✓ Demonstrate excellent communication skills to help build long-term relationships with customers and encourage brand loyalty✓ Practice and showcase the ability to be an emphatic and active listener; building exceptional and unmatched interpersonal skills✓ Utilize knowledge of the company procedures and product expertise to assist with team member problems when they arise -
Sales AssociatePets Galore N' More Jul 2015 - Aug 2018Brooks, Alberta, CanadaOperated Point-of-sale systems, assisted customers with needs, tended to animals, provided an educational experience to people interested in pets, volunteered at local animal shelter, built relationships and received many positive reviews via in person and online platforms.
Christopher Keeping Education Details
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Marketing
Frequently Asked Questions about Christopher Keeping
What company does Christopher Keeping work for?
Christopher Keeping works for Jane App
What is Christopher Keeping's role at the current company?
Christopher Keeping's current role is Product Specialist.
What schools did Christopher Keeping attend?
Christopher Keeping attended Dhillon School Of Business At The University Of Lethbridge, Lethbridge College.
Not the Christopher Keeping you were looking for?
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Chris Keeping
Greater Ottawa Metropolitan Area1tomlinsongroup.com3 +161382XXXXX
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Chris Keeping
Halifax, Ns2hotmail.com, nautel.com2 +190248XXXXX
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