Christopher K. Email & Phone Number

Southglenn, Colorado

• Oversee daily operations of an electronics repair store while continuing to have a hands-on role in repairs and customer interactions.• Build positive relationships with customers to promote trust, favorable reviews, and repeat business.• Handle customer inquiries, complaints, and issues in a professional and timely manner.• Provide initial and ongoing staff training.

Southglenn, Colorado, United States

• Performed higher level repairs which required advanced troubleshooting for all accepted electronics.• Provided technical support to in-store customers.• Conducted regular inventory counts and placed orders to ensure ample parts supply for repairs

Centennial, Colorado, United States

• Diagnosed and repaired a wide variety of electronic devices such as smartphones, iPads, laptops, PCs, and game systems using troubleshooting methodologies.• Fixed phone and computer software issues by adjusting settings for optimal usage and updating/reinstalling apps and operating systems as needed.• Drove sales by offering add-on products and services such as accessories and protection plans.

Commerce City, Colorado, United States

• Roasted specialty coffee products for small local manufacturer.• Procured green coffee and other materials for coffee production.• Oversaw organic coffee program and ensured compliance with state and federal regulations.• Used customer feedback to tailor blends, products, and services to better fit the client’s needs. • Fulfilled website orders and delivered products to clients in the Denver Metro area. • Performed repairs and maintenance to coffee roasting and packaging… Show more • Roasted specialty coffee products for small local manufacturer.• Procured green coffee and other materials for coffee production.• Oversaw organic coffee program and ensured compliance with state and federal regulations.• Used customer feedback to tailor blends, products, and services to better fit the client’s needs. • Fulfilled website orders and delivered products to clients in the Denver Metro area. • Performed repairs and maintenance to coffee roasting and packaging equipment. Show less

Commerce City, Colorado, United States

• Used strong analytical skills to troubleshoot and repair malfunctioning espresso and coffee machines for large retail coffee chains.• Responded to incoming phone calls as weekend/evening on-call technician and dispatcher.• Resolved service call complaints and inquiries in a courteous and professional manner. • Installed computer software, configured settings, and performed updates for specialized coffee equipment.• Trained clients on operating, maintaining, and cleaning new… Show more • Used strong analytical skills to troubleshoot and repair malfunctioning espresso and coffee machines for large retail coffee chains.• Responded to incoming phone calls as weekend/evening on-call technician and dispatcher.• Resolved service call complaints and inquiries in a courteous and professional manner. • Installed computer software, configured settings, and performed updates for specialized coffee equipment.• Trained clients on operating, maintaining, and cleaning new equipment.• Wrote detailed reports of provided services for invoicing and record-keeping.• Managed parts inventory for technicians in the states of Colorado and New Mexico. Show less

Englewood, Colorado, United States

• Achieved quick progression from entry level cashier to multimedia supervisor through demonstrated customer service skills.• Answered phones, placed special orders, and recommended products to customers.• Worked independently and in teams to maintain and merchandise assigned sections.• Provided solutions to resolve customer concerns.