Christopher K. Email & Phone Number

Southglenn, Colorado

• Oversee daily operations of an electronics repair store while continuing to have a hands-on role in repairs and customer interactions.
• Build positive relationships with customers to promote trust, favorable reviews, and repeat business.
• Handle customer inquiries, complaints, and issues in a professional and timely manner.
• Provide initial and ongoing staff training.

Southglenn, Colorado, United States

• Performed higher level repairs which required advanced troubleshooting for all accepted electronics.
• Provided technical support to in-store customers.
• Conducted regular inventory counts and placed orders to ensure ample parts supply for repairs

Centennial, Colorado, United States

• Diagnosed and repaired a wide variety of electronic devices such as smartphones, iPads, laptops, PCs, and game systems using troubleshooting methodologies.
• Fixed phone and computer software issues by adjusting settings for optimal usage and updating/reinstalling apps and operating systems as needed.
• Drove sales by offering add-on products and services such as accessories and protection plans.

Commerce City, Colorado, United States

• Roasted specialty coffee products for small local manufacturer.
• Procured green coffee and other materials for coffee production.
• Oversaw organic coffee program and ensured compliance with state and federal regulations.
• Used customer feedback to tailor blends, products, and services to better fit the client’s needs.
• Fulfilled website orders and delivered products to clients in the Denver Metro area.
• Performed repairs and maintenance to coffee roasting and packaging… Show more

Commerce City, Colorado, United States

• Used strong analytical skills to troubleshoot and repair malfunctioning espresso and coffee machines for large retail coffee chains.
• Responded to incoming phone calls as weekend/evening on-call technician and dispatcher.
• Resolved service call complaints and inquiries in a courteous and professional manner.
• Installed computer software, configured settings, and performed updates for specialized coffee equipment.
• Trained clients on operating, maintaining, and cleaning new… Show more
• Trained clients on operating, maintaining, and cleaning new equipment.

Englewood, Colorado, United States

• Achieved quick progression from entry level cashier to multimedia supervisor through demonstrated customer service skills.
• Answered phones, placed special orders, and recommended products to customers.
• Worked independently and in teams to maintain and merchandise assigned sections.
• Provided solutions to resolve customer concerns.