Christopher Keller Email & Phone Number

Chicago, Illinois, Us

Responsible for enterprise cyber security endpoints, software, policies, and processes overseeing nationwide cybersecurity operations and support strategies• Designed controls and reduced organizational workflow for server go live execution and delivery by 600%• Designed and launched cybersecurity cloud operations model driving CIS benchmark compliance• Leading through organizational change while leading the org in team NPS• Process and workflow automation, expanding product and role responsibility for the team while reducing overall SLA • Executing stale vendors and products, delivering organizational results• Designed security resolution model leading to expedited remediation for 150K endpoints during global security incident• IDP flaw discovery leading to tiger team driving control engineering and implementation, operational improvements, and vendor assessment• Peer and new leader training and mentorship

Eden Prairie, Minnesota , Us

Responsible for nationwide enterprise and retail IT security, strategy, operations, service desk, finance, and ecommerce CI/CD QA. • Leading asset management, Microsoft, SOX, and PCI audits, streamlining department control evidence collection and approvals.• Managing and mitigating departmental operational and financial risk, change advisory board owner. • Unifying organizational technology eliminating overlap and optimizing financial impact and vendor management. • Ensuring business and employee policy compliance for IT, security, and technology • Security awareness training and incident response• Data center and circuit consolidation, cloud migration

Minneapolis, Mn, Us

Focused on nationwide IT operations, security implementation and posture hardening, digital transformation, innovation, providing hybrid and strategy, design, planning, implementation, security, risk management, support, and leadership for all employees and 90 locations for Weis Builders and its subsidiaries. • Evaluated, deployed, and configured organizational security stack (EDR, MDR, SIEM), procedures, and policies.• Hardened Oracle ERP, network and security best practices, implementing zero trust, and strengthening cyber insurance. • Departmental and technology risk assessment, gap analysis, board reporting, and proactive implementation• Server virtualization, cloud migration, network and infrastructure modernization, alignment, and security• Organizational IT audit, governance, compliance, hardening, control management and implementation• Designed and modernized infrastructure tech stack, management, support, and documentation. • Developed and managed departmental budget.• Ongoing staff training, mentorship, and performance management. • Vendor and MSP augmentation, management, and contract negations• Migrated SSO, firewall, and Colo data center consolidation. • Innovating IT product management leading to bandwidth speed increase over 10x• Migrated security access panels to cloud and all companies to Azure MFA. • Cybersecurity awareness training, audits, and compliance• Designed and implemented incident response and disaster recovery plan.• Hardened enterprise data backup using Veeam and AWS.

Philadelphia, Pa, Us

In this high visibility role, I emphasized focus on enterprise IT operations, strategic and tactical leadership, mentorship, innovation, IT security (PII, PCI, SOC 2), IT project and product management, operational efficiencies, and process improvement for 12 states. • Multi-year award winning enterprise IT leader in Employee Experience, and Innovation in Operational Excellence• Managing 4 teams of IT Professionals, IT Supervisors, and IT Project and Program Managers in a highly collaborative environment. • Results orientated, and thought leader providing executive mentorship, and guidance managing operational strategy, efficiencies, and organizational risk in a highly matrixed organization.• Designed rapid technology (pandemic) exit process and support strategy for 14K employees into their homes.• Emphasized risk management and cross department leadership, leading team overseeing 25K iOS devices for 14K users• Hardened network, asset, and business conducting regular IT audits, implementing access, data and asset governance and controls.• Slashed vendor contract by 36.6% savings and negotiated reduced pricing for outsourcing.• Increased IT Field services troubleshooting team, processes, training, collaboration, and NPS scores.• National wireless carrier negotiation for increased SLA support and expanded multi-state LTE coverage• Executive leadership for innovating multiple IT products leading to faster end user service, reduced procurement costs, and optimizing IT efficiencies, standardizing product, and design across the enterprise, leading to negotiated vendor pricing• Led the organization in a metrics-based approach regularly leading in employee satisfaction, first call resolution, and other KPI’s. • Successfully led at least 262 IT projects since 2014.• Led cross-department onboarding team which remotely onboarded hundreds of employees in 5 states in 12 months. Architect and implement IT control program which was adopted in western half of country

Philadelphia, Pa, Us

Overseeing enterprise and employee IT operations, projects, and support across 4 states including 27 offices. The service desk team of 6 was responsible for all levels of employee, and 24/7 full stack enterprise support, triage, troubleshooting, security (PCI-DSS, PII and SOC 2), GRC, and IT project execution. • Multi-year award nominations• Regional award winner for Excellence in Leadership, and Leader of the Year – Joined team in crisis period, quickly stabilized both technical and employees resulting in business improvements that were recognized throughout the business. • Improved incident response team service delivery performance metrics and customer satisfaction • Designed, CapEx forecasting, vendor pricing negotiations, procurement, process, documentation, and training for self-paced onboarding training program.• Leading, collaborating, training, and consulting with multiple departments and executives on project design and support. • Leading through change and transformational IT leadership for 155 end users in 2 states leading to IT efficiencies, and process improvement• Numerous hardware lifecycle managements and refreshes for 2300 computers and iPhones.• Consistent leader in KPI and SLA metrics.• Analyzed process and policy review, optimizing work and project execution for voice of the customer, NPS, and increasing efficiencies.

Philadelphia, Pa, Us

In this remote role as an IT Lead, I provided phone and remote troubleshooting support, EDR mitigation for triage resolution for divisional employees in the western half of the US. Respond to on-call and business escalations from employees and executives. Regular guidance, mentoring, training, and expert troubleshooting were provided to members of my team, and other IT Analysts throughout the division. Daily and weekly reports were generated and reviewed regarding ticketing metrics of quantifying tickets, first call resolution, SLA response times, as well as customer service scores. Technical, procedural, and workflow diagrams were documented and shared in team knowledge base and distributed among the rest of the division if needed. • Divisional SharePoint SPOC, BES MDM admin, and leader for enterprise network security access control• Regularly achieved and exceed ticket SLA times and total number of tickets closed. • Team leader for IT project management designs and executions.• Enterprise access management, IAM, reporting, audit, and control (PII and PCI)

Philadelphia, Pa, Us

• Increased computer security compliance from 87% to 97% leading to no impact from zero-day exploits.• Hardware and infrastructure audits, reporting, analytics, and control implementation• DevSec endpoint GRC program.• Ongoing EDR and MDR security monitoring • Vulnerability and patch management reporting and mitigation as a threat hunter.• Executed monthly enterprise change management and asset management.• Migrated 2500 computer from Window XP to 7• Successful project execution for numerous hardware lifecycle upgrades• Regional leader for enterprise network security access control (PII and PCI)

Philadelphia, Pa, Us

Provided phone troubleshooting support for paying Business Services subscribers and advanced technical support for Residential subscribers

Philadelphia, Pa, Us

Provided customer service phone support for paying subscribers in the call center and voluntarily worked the escalation line to resolve issue

- Equities and option trading- MDA, Range, Breakout, and Momentum trend analysis and trading techniques- Risk management and hedging strategies- Multiple portfolio diversity, strategy, risk, and wealth management- Tax compliance & strategy

Greenwich, Ct, Us

- Customer facing sales, marketing, and relationship building- Designing, recruiting, and training telemarketing call centers- Tracking and driving results for company mortgage and lead pipeline- Fannie Mae and Freddie Mac loan compliance and training- Vendor evaluation, relationship building, and management- Consumer credit evaluation and repair

Bachelor Of Applied Science - Basc, Cyber/Computer Forensics And Counterterrorism

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies