Christopher Keller Email & Phone Number

Chicago, Illinois, US

• Responsible for enterprise cyber security endpoints, software, policies, and processes overseeing nationwide cybersecurity operations and support strategies
• Designed controls and reduced organizational workflow for server go live execution and delivery by 600%
• Designed and launched cybersecurity cloud operations model driving CIS benchmark compliance
• Leading through organizational change while leading the org in team NPS
• Process and workflow automation, expanding product and role responsibility for the team while reducing overall SLA
• Executing stale vendors and products, delivering organizational results

Eden Prairie, Minnesota, US

• Responsible for nationwide enterprise and retail IT security, strategy, operations, service desk, finance, and ecommerce CI/CD QA.
• Leading asset management, Microsoft, SOX, and PCI audits, streamlining department control evidence collection and approvals.
• Managing and mitigating departmental operational and financial risk, change advisory board owner.
• Unifying organizational technology eliminating overlap and optimizing financial impact and vendor management.
• Ensuring business and employee policy compliance for IT, security, and technology
• Security awareness training and incident response

Minneapolis, MN, US

• Focused on nationwide IT operations, security implementation and posture hardening, digital transformation, innovation, providing hybrid and strategy, design, planning, implementation, security, risk management.
• Evaluated, deployed, and configured organizational security stack (EDR, MDR, SIEM), procedures, and policies.
• Hardened Oracle ERP, network and security best practices, implementing zero trust, and strengthening cyber insurance.
• Departmental and technology risk assessment, gap analysis, board reporting, and proactive implementation
• Server virtualization, cloud migration, network and infrastructure modernization, alignment, and security
• Organizational IT audit, governance, compliance, hardening, control management and implementation

Philadelphia, PA, US

• In this high visibility role, I emphasized focus on enterprise IT operations, strategic and tactical leadership, mentorship, innovation, IT security (PII, PCI, SOC 2), IT project and product management, operational.
• Multi-year award winning enterprise IT leader in Employee Experience, and Innovation in Operational Excellence
• Managing 4 teams of IT Professionals, IT Supervisors, and IT Project and Program Managers in a highly collaborative environment.
• Results orientated, and thought leader providing executive mentorship, and guidance managing operational strategy, efficiencies, and organizational risk in a highly matrixed organization.
• Designed rapid technology (pandemic) exit process and support strategy for 14K employees into their homes.
• Emphasized risk management and cross department leadership, leading team overseeing 25K iOS devices for 14K users

Philadelphia, PA, US

• Overseeing enterprise and employee IT operations, projects, and support across 4 states including 27 offices. The service desk team of 6 was responsible for all levels of employee, and 24/7 full stack enterprise.
• Multi-year award nominations
• Regional award winner for Excellence in Leadership, and Leader of the Year – Joined team in crisis period, quickly stabilized both technical and employees resulting in business improvements that were recognized.
• Improved incident response team service delivery performance metrics and customer satisfaction
• Designed, CapEx forecasting, vendor pricing negotiations, procurement, process, documentation, and training for self-paced onboarding training program.
• Leading, collaborating, training, and consulting with multiple departments and executives on project design and support.

Philadelphia, PA, US

• In this remote role as an IT Lead, I provided phone and remote troubleshooting support, EDR mitigation for triage resolution for divisional employees in the western half of the US. Respond to on-call and business.
• Divisional SharePoint SPOC, BES MDM admin, and leader for enterprise network security access control
• Regularly achieved and exceed ticket SLA times and total number of tickets closed.
• Team leader for IT project management designs and executions.
• Enterprise access management, IAM, reporting, audit, and control (PII and PCI)

Philadelphia, PA, US

• Increased computer security compliance from 87% to 97% leading to no impact from zero-day exploits.
• Hardware and infrastructure audits, reporting, analytics, and control implementation
• DevSec endpoint GRC program.
• Ongoing EDR and MDR security monitoring
• Vulnerability and patch management reporting and mitigation as a threat hunter.
• Executed monthly enterprise change management and asset management.

Philadelphia, PA, US

Provided phone troubleshooting support for paying Business Services subscribers and advanced technical support for Residential subscribers

Philadelphia, PA, US

Provided customer service phone support for paying subscribers in the call center and voluntarily worked the escalation line to resolve issue

- Equities and option trading- MDA, Range, Breakout, and Momentum trend analysis and trading techniques- Risk management and hedging strategies- Multiple portfolio diversity, strategy, risk, and wealth management- Tax compliance & strategy

Greenwich, CT, US

- Customer facing sales, marketing, and relationship building- Designing, recruiting, and training telemarketing call centers- Tracking and driving results for company mortgage and lead pipeline- Fannie Mae and Freddie Mac loan compliance and training- Vendor evaluation, relationship building, and management- Consumer credit evaluation and repair

Bachelor Of Applied Science - Basc, Cyber/Computer Forensics And Counterterrorism

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies