• Design, Implement, and Maintain Epic Resolute Hospital Billing components across the Medical Center. • Work with Clinical Epic application teams to develop integrated optimization and customization of Epic Model build toward NYU specific billing needs.• Oversight of analyst team to provide guidance in implementing innovate solutions to both daily issues and projects.• Lead project team to develop 277 Claim Status Inquiry automation by working with Epic and additional external vendors.• Oversight of implementation of automated outsourcing of Epic hospital data to external agencies.• Implemented an integrated workflow to communicate 278I Authorization Inquiries from Epic and return referral statuses from over 100 insurance carries.• Worked as the project lead to implement Epic Home Health module working with Clinical Epic application teams.• Oversight of RCS team that assists in the implementation of quarterly Epic Upgrades with an integrated approach, coordinating with all Medical Center IT departments.

• Worked closely with Clinical and Operational teams to develop functional Hospital Billing specifications during Epic Clinical application Go-Lives, including organizational testing and troubleshooting for Hospital Billing application.• Utilize critical and analytical thinking to perform analysis and system configuration related to support processes that include (but are not limited to) eligibility, coding, charging, billing, reimbursement, remittances and follow-up.• Assisted in development of integration between Revenue Cycle Operations (RCO), Information Technology (IT), and 3rd Party Systems.• Established working relationship with Revenue Cycle Operations, System Vendors, MCIT and end users providing attentive service that meets Medical Centers high quality standards and had direct impact on operational workflows.

• Monitor Epic Hospital Billing application and resolve assigned incidents, service requests and tasks.• Performed daily reconciliation and provide claim and financial reports to operational leadership for Revenue Cycle Operations.• Act as liaison between Revenue Cycle Operations/HIM, Financial Operations, Information Technology, and Project Management Office to provide knowledge and understanding of technical and operational Epic Functionality required by the NYU User Community.• Utilize integrated relationship with NYU Epic Security Team and Revenue Cycle Operations/HIM to facilitate operational security needs as well as coordinate user training with Epic Staff.• Assigned to develop Data Reports using Crystal Reporting out of Clarity SQL databases for management throughout the medical center.

• As Member of NYU RCS team, assisted in numerous regulatory updates and go-lives, including 837I HIPPA 5010 implementation, SPARCS reporting 5010 transition, and the Scope/Analysis of the impending ICD-10 go-live.• Implemented FTP(File Transfer Protocol) scripts to automate the receiving and sending of data between outsource vendors currently contracted with the medical center.• Proficient in utilizing and maintaining ancillary Hospital Billing Systems, including Relay Assurance applications, SQL and external financial reporting tools.

• Maintained night time responsibilities of an IT department throughout Medical Center. • Diagnosed incident tickets and resolved first tier hardware/software issues on a daily basis.• Set up and customized new or replacement hardware• Performed troubleshooting and repaired desktop and peripheral hardware issues both in office and throughout the medical center• Checked, maintained, and organized all equipment returned to the data center.• Ran nightly AS400/iSeries server maintenance and data server backups• Monitored and maintained systems during overnight for the Medical Center.