As the IT Director, my primary role is to oversee the streamlined operation of the IT department and to ensure it aligns with the business mission objectives.Other responsibilities include the planning, coordination, direction and design of all operational activities of the IT Department, as well as provide direction and support for IT solutions that enhance mission-critical business operations.

As a T3 Service Engineer, primary duties consist of supporting complex, high availability environments for a wide variety of clients, and to act as an escalation point for members of the service team.Other duties include supporting Hosted Citrix and Exchange environments, and assisting account managers and project technicians with solutions development and implementation. Actively participate in SWOT analysis activities, and contribute to the development of standards including internal policy and procedures.Provide leadership and guidance to service team members in daily operations, and mentor individuals in pursuit of their skills growth goals.

As IT Director, the primary responsibility was maintaining the alignment between IT and business needs/goals. Other duties consisted of supporting all internal departments in their daily functions, research and development of new systems and maintaining relationships with all IT related vendors and service providers.Additional areas of responsibility include management and monitoring of all Servers, Workstations, LAN/WAN/WLAN and Firewall/IPS systems and oversight of all local and offsite CCTV systems for property surveillance.Designed and implemented custom databases and data acquisition systems used for determining productivity levels in key manufacturing processes and automated systems.Proposed, designed and implemented the corporate network including the migration to a Windows 2008/2012 Domain environment and fully integrated Unified Communications system.

As the Service manager I provided management and oversight of all Managed Service clients, and retail services. including supervision of 4 off-site technicians and 1 shop technician.Additional responsibilities included developing customized managed service programs to provide off-site systems monitoring/management and on-site service and maintenance. Managed Service customers ranged from the Public Service at the County and State level, as well as Healthcare Providers and Financial Institutions.Assisted in implementation of RMM solution, including development of deployment and configuration standards.Developed and implemented a Managed Security offering consisting of Network Security Audits, Penetration Testing as well as Firewall management, monitoring and incident handling.

Recruited to establish and manage enterprise-wide information systems. Supervised daily activities of internal support technicians. Designed and implemented information security processes and procedures and performed cost benefit analysis on all recommended strategies, oversaw company wide efforts to identify and evaluate all critical systems. Collaborated with external auditors to conduct in-depth compliance audits and penetration testing, presenting all results to senior management. Proposed, designed and implemented the corporate network including the migration from a traditional TDM based telephony solution. More efficient architecture utilizing Voice over IP technology, reduced overall startup and operational costs.Created company policies and procedures governing corporate information security, email/internet usage, access control, and incident response.