I am a dedicated insurance professional with 16+ years of insurance industry related experience. I am highly experienced in all aspects of the insurance industry including adjusting, mediation's, corporate representative depositions, training, program development, and customer service. I am proficient in multiple estimating platforms, claims handling and investigations, negotiation skills, policy interpretation, state statute and insurance regulations, time management and organization, conflict and dispute resolution. I also have exceptional interpersonal and communication skills, data analysis and problem.solving, critical thinking and decision making.