Christopher Khan Email & Phone Number

Hillsboro, Or, Us

Remote

Project and program manager/lead for Infrastructure Operations and DevOps teams supporting both single-tenant and multi-tenant environments hosted by Amazon Web Services and Azure. Projects include (but are not limited to) VPN upgrades and maintenance, internalization/privatization of single-tenant customer environments, security agent implementations, end-of-life migrations and upgrades, load balancer protocol updates, certificate renewals, and multi-tenancy provisioning and account creation automation.Assist in the collection, correlation, organization, and analysis of infrastructure data for the purposes of maintenance, cost savings, and various technical initiatives to help provide a direction and roadmap for what are the primary focus areas for support or development.Infrastructure lead for security-related projects, initiatives and maintenance in ensuring vulnerability remediation is prioritized, security standards are being met, and security tooling is working as required.

Portland, Oregon Area

Lead and manage complex enterprise-level projects consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams. Primarily leading efforts in cloud security and infrastructure-related initiatives.Assist in a consultative role to help put in place the appropriate people, process, tools and coaching members of the team as needed to optimize the efficiency of the project team.Functioning in Agile teams in any roles required in order to drive project success. This includes quality assurance testing, creating technical specifications, or outlining and proposing project timeline and proposals on design.

Portland, Oregon Area

Lead contact for pooled service delivery manager group that assists live single-tenant and multi-tenant Cloud customers needing technical or process-specific assistance for production and non-production systems. Function as a dedicated Cloud resource for customer success teams to escalate customer-related questions to. Design and create training materials for internal staff and customers in reference to environment and application upgrades, standard customer requests for ERP processes, and infrastructure setup requests. Assist in internal initiatives including security and network-related projects as a technical resource and an Agile project manager.Act as a primary point of contact between customer, implementation partner and Infor during the implementation project lifecycle in relation to technical support and cloud operations for ERPs, financial and human capital management applications, and time and attendance/scheduling solutions. Assist where needed in environment support including general environment architecture and technology, security, business intelligence, etc. Schedule, facilitate, and monitor cloud operations activities during implementation, provisioning, and after go-live.Monitor Cloud project implementations and migrations. Provide comprehensive updates on projects progress, issues, key milestones and risks within Infor cloud operations and support.Escalate critical project issues that may impact project success or cloud adoption to appropriate teams to ensure continuous improvement.Schedule and participate in project steering committee meetings to provide project updates and change adoption input to customer at executive level.Ensure a smooth transition post go-live to stable operations and continuation of relationship with Infor services. Assist in post go-live project activities where needed and ensure scheduled downtimes and all Cloud operations tasks are correctly scheduled.

Portland, Oregon Area

Technical business systems analysis and support for clients utilizing Jet Reports software including SQL server, data warehousing, OLAP cubes, and reporting support primarily for users utilizing Microsoft Dynamics NAV, GP, and AX.

Portland, Oregon Area

Senior support analyst responsible for organizing, managing, and executing high-level technical processes relevant to both projects and implementations, incidents and problems, and change control primarily in Lawson ERP. Assist in the development and management of system interfaces, data analysis (through SQL and other query tools), and process flow development. Lead analyst for security administration and business intelligence within Lawson Security. Lead technical analyst for Infor 10 upgrade with Infor CloudOps in moving to a SaaS model from being hosted with Infor.Member of IS Service Management Council that oversees service delivery and process improvement within the Information Services department. Collaborate with various internal Information Services departments on project implementations and upgrades where needed. All continued responsibilities from prior Applications System Analyst position.

Portland, Oregon Area

Technical analyst for all Infor Lawson products. Implementation of Infor Contracts Management, Strategic Sourcing, and Supplier Portal in the hosted Lawson environment within the Landmark application. Build, configure, and maintain custom application, security, and process flow configurations. Develop technical specifications and flow charts for all custom flows. Establish testing scripts, procedures, training documentation, and lesson plans for all users in various departments and roles. Manage project including documenting deliverables, issues, and meeting minutes. Continuing to develop a strong proficiency within the Landmark client as functionality and processes continue to expand on the new platform.Build and maintain Lawson S3 security roles, groups, and security classes. Developed on-boarding and termination processes with access management teams. Primary point of contact for all security issues within Lawson as well as audits in security. Develop audit reports and processes for ensuring correct security provisioning is followed by access management teams. Manage and facilitate weekly change management meetings with Lawson functional areas where the group discusses new changes, current and future Lawson-related projects, and current issues.Support all functional areas utilizing Lawson S3 including Supply Chain/Procurement, Human Resources, Finance, etc. Communicate and collaborate with vendor on resolving all issues. Other Lawson experience includes Business Intelligence, Mobile Supply Chain Management, and Fax Integrator. Other projects include Lawson upgrades, employee self-service, API Time and Attendance, space management, legal hold software, and various mobile applications. Aided in migrating Lawson ERP from a local UNIX environment to hosted Windows platform. Assist in other enterprise-wide initiatives including Office 2013/365, Internet Explorer 11, and mobile device management.

Portland, Oregon Area

Primary/lead contact and analyst for all internal auditing of accounts and access in various systems. Primary analyst and project manager for design of an internal Security Information & Event Management (SIEM) solution alongside a Patient Privacy Monitoring (PPM) solution. Develop processes for internal auditing of accounts and licensing in accordance with documented policies and procedures.Support in addressing all risks from audits performed by external auditors. Assist in the development of the standard operating procedures and process workflows for access management. Daily responsibilities include access management in Active Directory, Lawson, Epic, Cerner Millennium, and other applications ensuring appropriate access is granted to allow users to function in their roles. Work closely with Epic Clinical Security team on new security configurations in addition to documentation and training. Regularly preform Epic audits for Compliance and Privacy in addition to supporting the development of new Clarity reports for internal auditing.

Portland, Oregon Area

Assisted with the transition and launch to Epic Hyperspace in all hospitals and clinics. Troubleshoot issues in all modules (Ambulatory, ClinDoc, ASAP, Security, etc.) while working with trained nurses to educate and train end-users on workflows. Authored training documentation for all support analysts based on both new enhancements and trending issues.Regular maintenance responsibilities including network monitoring, server backups, and access management for applications used throughout Legacy Health.

Greater New York City Area

IT lead in development and implementation of new employee on-boarding process used globally. Worked in conjunction with HR to ensure proper hardware, software, and market data entitlements were set up for new hires prior to start date based on roles, groups, etc. Create, update, and maintain laptop/desktop images for all models supported in NY office including software installs, configurations, critical updates, and drivers – including custom configurations such as printer mappings and Outlook admin custom installation. Manage computer and telecommunications inventory. Create purchase orders with vendors. Involved in selecting new hardware/technologies to introduce across the firm globally.Support all executives and support staff with troubleshooting, requests, and inquiries involving office hardware, software, and mobile needs in the office and at investor conferences. Assist network administrators in the monitoring of servers and network traffic, retrieval of backups, and network-related issues.

Greater New York City Area

Support both investment banking and executive office bankers with primary responsibilities involving high-level mobile support for issues with high-to-critical priority. Assisted on several projects related to Blackberry application testing and Blackberry Enterprise Server upgrades. Also took on the responsibility of systems and application support. Primary specialist responsible for collaborating with other non-investment banking divisions on upgrades as well as creating best practices for consistent organization-wide troubleshooting standards.Work closely with training teams in providing documentation for technicians within Goldman Sachs in addition to how-to/training documentation for all GS bankers on desktop and remote/mobile technology. Assisted in summer training for new hires in the firm with classes as large as 800 users. Responsible for the education of all international and national help desks for mobile device troubleshooting.

Greater New York City Area

Summer intern responsible for fielding support calls, troubleshooting tier-1 technical issues, and working as a point-of-contact with customers for updates on aging incidents.

Bachelor Of Science (B.S.), Management Information Systems, General, 3.2 Gpa

Education record

Education record