OverviewAir Fresh Marketing is a premiere full service event staffing and execution agency based in Denver, Colorado that services the United States and Canada Territories. We act as an extension of our clients in the field by delivering strategy, expertise, innovation, measurement, and unsurpassed value. Air Fresh offers an elite level of service and talent for all of our clients’ experiential marketing programs throughout the US. The Air Fresh Marketing business model emulates a boutique style firm focused on the highest level of customer service and relationship building. Offering a la carte execution services and logistical support, we provide high-level project management know how, a plethora of added value, and the friendliest and most professional people in the world.Our core business is experiential marketing - engaging consumers in targeted campaigns. Air Fresh Marketing represents your product, service and message to consumers to build brand awareness and loyalty. We make the consumer connection positive, personal, and memorable in order to expose and promote your Brand. We deliver top notch field managers, promotional staff, and brand ambassadors through proprietary, proven, and customized multi-level screening and interviewing processes for every program.Website http://www.airfreshmarketing.com Industry Marketing and Advertising Company size 11-50 employees Headquarters Denver, CO Type Privately Held Founded 2008 Specialties Event Marketing & Management, Nationwide Event Staffing, Brand Ambassadors, Promotional Models, Conventions, In-Store sampling, Guerilla Marketing, Mobile Marketing, Spokes Models & DJ, Event Photography, Tradeshows, Nationwide Tours, and Long Term Marketing Programs

Direct oversight of Hotel Operations including VIP Membership Club, Aarna Spa, Engineering, Front Office, Housekeeping, Information Technologies, Valet, and Security.

Local Market Manager responsible for raising awareness for various products. Duties include working directly with professional sports teams, major street festivals, farmers markets and various promotional events. Assisted in the hiring, managing, developing, and training of staff for several marketing campaigns. Responsible for handling, ordering, transporting, and distribution of promotional material. Conduct performance evaluations, payroll, scheduling, and ongoing coaching and consoling.

As Front Office Manager, I was responsible for all duties of the Front Office operations including staffing, interdepartmental communications, and scheduling. Possessed excellent communication skills and demonstrated leadership abilities. In addition to Front Office operations I also worked closely with the Guest Services and Casino Operations departments to ensure a world class experience from arrival to departure at the resort

Assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. Worked closely with outside vendors for special projects. Managed a staff that oversaw the entire housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Oversaw the turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. Worked with hring, staff training, and development and scheduling. Worked closely with the Housekeeping director to promote an atmosphere that insures customer and associate satisfaction. Reported directly to the Executive Housekeeper utilizing a strong attention to detail, commitment to create a positive and exciting atmosphere, and a clean hotel with 1100 guest rooms and 60,000 square feet of meeting space.

Develop and recommend budget, labor cost strategies, manage short and long term planning of hotel Front Office operations including including, the Front Desk, Valet Parking, Concierge, and Loyalty Programs. Additionally served as Guest Service Manager overseeing concierge, bell staff, door staff, and loyalty club staff. Create information on prices, rates, reservations, specials, packages, programs, and guest room inventory while ensuring staff is trained on all areas. Coach and counsel teams to reflect organizational service standards and procedures. Create expectations, lead people, and hold staff accountable for activities and time tables. Analyze, investigate, and resolve guest complaints in a quick and efficient manner.

Utilized strong leadership, communication and relationship skills to help build a team for the opening of this large convention hotel in downtown Denver. Supported senior leadership by developing and assuming basic management responsibilities. Managed the front desk agents whom are responsible for the guest registration process and communication of hotel services and promotions. Created new systems and standard operating procedures to be used all front office future staff. Processed forms of payment and responding to guest inquires, creating schedules, payroll, group billing, group room blocking, and organization of products to be delivered and installed in a timely manner for the opening of the hotel.

During this position, major responsibilities included cooperating with other departments in order to facilitate the needs of the arrival and departure experience. Welcoming and escorting of all VIP guests and working to ensure a successful VIP program. Bookings and entry of new reservations and edits to existing reservations for individuals and groups. Manage and maintain the cooperation of the front desk operations, hiring, coaching and counseling of front desk staff.