Christopher Kim Email & Phone Number

Toronto, Ontario, Canada

CMHC, Legacy Application Support and Testing• Main support lead for multiple legacy applications, involving extensive application testing, ServiceNow, SQL, and change management experience • Led project for investigating long-standing application issue, conducting 20+ test cases, and working with vendor engineers to test 10+ code iterations; successful remediation allowed over 2000 employees to manage financial authorities• Facilitated upgrade project for SAP EPM for 100+ users which involved creating & executing test cases, and developing migration, validation, and rollback documentation• Spearheaded massive cybersecurity upgrade project for Wallstreet Suite application for over 500 users; worked with vendor throughout process to upgrade security of all Wallstreet Suite processes, troubleshoot and overhaul test environments • Conducted data cleaning project for Financial Authorities System, involving investigating user issues and creating SQL scripts to perform database remediations and data analysis; successfully rectified the information of 200+ users and their financial authorities Metrolinx, PRESTO Solution Architect• Developed use cases for new TTC inspection device (open payments, PRESTO card payments, ticket payments) • Performed testing on PRESTO machines (bus, station, and rail fare payment machines) using APKs (Android Packages) developed by offshore team• Maintained tracking of progress on all ongoing projects and cross-functional communication, resulting in the efficient and organized completion of design phase• Managed vendor relations and lead daily meetings with onshore and offshore teams to discuss status updates, priorities and action items• Finalized design documents to be sent to client and performed document approval process

Toronto, Ontario, Canada

• Worked as project lead for security remediation coordination effort of computer-based equipment used within industrial affairs manufacturing and successfully completed site-wide remediation of 400+ devices• Support validation/qualification activities required to implement software/hardware used within the manufacturing facility (CADUCEE, PI Data Historian)• Supported biometric authentication security band (Nymi) proof-of-concept for company-wide use; performed testing with authentication band on workstations, doors, and site entry gates• Lead data integrity assessments for site systems• Created standard operating procedures documenting the local implementation of serialization support model

Whitchurch-Stouffville, Ontario, Canada

• Audio recording, editing and post-production of DAISY-formatted audio books• IT support• Website development and design• Trained and managed a small team: oversaw various projects and delegated roles• Set up different tech platforms to aid with workflow management (Google suite for Nonprofits)• Various administrative work