Responsible for full-cycle US, Canadian, and UK payroll processingManage and process off-cycle payments including employee status changes to comply with state regulationsProcess all employee reimbursements ensuring compliance with company policies Responsible for payroll data to create, build and post payroll journal entries to the general ledgerProcess all manual tax adjustments, as well as quarter and/or year end adjustmentsEnsure the creation and disbursement of year end tax forms including W2sCompany point of contact for all employee payroll questions as well as requests from former employees Serve as primary liaison to HR and Benefits leadership to ensure payroll accuracy Instituted formal process and standardized record keeping of all payroll informationManaged the merger of 4 separate companies into 1 singular, streamlined payroll entity Managed the transfer of payroll platforms on two separate occasions

Payroll Solutions Specialist - March 2021 – Present• Assist and support clients with payroll processing questions (Payroll calculations, PTO, special reports, tax amendments, etc) and communicate updates with clients to ensure timely and accurate payroll processing.• Consult on client inquiries addressing a wide variety of payroll, pay practice and payroll tax questions/situations.• Provide payroll and application support based on client needs using WorkForceNow and other platforms. • Support clients with data maintenance, setup & configuration in all functional areas.• Perform feature set up and monitoring (ex. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-Jurisdiction, split wraps, add'l locations, etc.).• Partner with other departments to provide consultative payroll support to identify and resolve potential issues.Technical Support Specialist - December 2018 – March 2020• Work daily to provide technical guidance and support to service associates to resolve product and service issues• Serve as a subject matter expert in handling routine client requests • Work daily to provide and develop ongoing training to associates• Research and resolve complex issues by utilizing extensive knowledge of payroll, tax, products, services and multiple system platforms• Assist with various projects and escalated issues given directly from senior leadership teamClient Support Consultant I - September 2017 – December 2018• Work daily to solve client issues by using expertise of Payroll and individual ADP services• Promoted within ten months of employment and assumed increased responsibilities on special projects, e-based customer support channels (email and chat) and assist management with trainings.• Special projects have included employee jurisdiction scripts and loss campaign

Assists in administering front office functions and supervising staff on a daily basis. Worked directly with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensured guest and employee satisfaction and maximizes the financial performance of the department.

Nolan Transportation Group, Inc. (NTG) is a dynamic company in the high-growth, fast-paced freight brokerage industry.• Responsible for managing all accounting emails received while maintaining a high level of customer service • Manage and develop client relationships by troubleshooting all requests through multiple lines of communication• Serve on a task force responsible for all expedited payment requests • Responsible for invoicing customers daily and monitoring, proofing, and processing incoming documentation with attention to detail in the prevention of fraudulent activity• Coordinate and maintain records for invoices, proof of deliveries, and load documentation• Extensive experience with data entry, phone and e-mail communication

• Utilized Applicant Tracking and Customer Relationship Management systems to track and monitor progress and activity• Built relationships with new and current candidates through phone calls, emails and meetings• Qualified and disqualified candidates during phone calls and face to face meetings• Wrote effective content needed for online job postings• Searched for candidates through job boards, internal database, referrals, and various social/professional media tools• Matched candidate skills/desires/personality with client needs• Conducted candidate calls to prep for interviews as well as brief and debrief post-interview• Negotiated terms of employment with candidates and clients• Participated in networking groups and other business programs to generate passive candidates

• Worked daily as a Data Analyst from July 2009 – May 2011• Promoted to Office Administrator in May 2011• Provided various administrative and clerical support to all levels of employees including senior management• Planned and executed various office wide events• Responsible for the development, editing and execution of monthly company wide newsletter • Liaison between internal office team and external company vendors • Oversaw all office wide facilities maintenance• Oversaw record keeping and payment of all office invoices• Oversaw all office wide communications