Christopher Kirkpatrick Email & Phone Number

Rockledge, FL

• Provided technical support to 150+ users.
• Ensures proper maintenance of servers, network infrastructure, workstations, printers, and peripherals.
• Deployed new servers, workstations and printers; installed operating systems, applications, drivers, and configured network and domain properties.
• Implemented and maintained Avaya auto-attendant.
• Implemented and monitored phone reporting software.
• Trained users/managers on auto-attendant features and use.

Lake Mary, FL

• Promoted within 5 months of hire.
• Experience working with and resolving issues with corporate programs such as: Citrix, EIS, Amplifai, Avaya, EPhone, Qfinity (call recording), Aceyus (call queue tracker), SalesForce, and Delta.
• Collaborated and redirected cases from start to finish, creating a seamless progression for the customer.
• Managed multiple ongoing cases directly and indirectly to ensure a quality customer experience and prompt resolution to new incidences and ongoing concerns.
• Engaged appropriate escalation path to drive resolution to the best outcome and swiftest results.
• Encouraged and maintained excellent communication between multiple parties engaged.

North Warren, PA

• Supervised crewmembers and assigning daily duties.
• Maintained daily activity logs and ensured accurate inventory.
• Maintained money control and ensured accurate collections and deposits.
• Assisted wherever needed and ensured guests received excellent customer service.

Warren, PA

• Supervised crewmembers and assigning daily duties.
• Maintained daily activity logs and ensured accurate inventory.
• Maintained money control and ensured accurate collections and deposits.
• Assisted wherever needed and ensured guests received excellent customer service.

• Supervised junior shipmates and assigned daily duties.
• Planned and performed weekly training.
• Maintained accurate training logs.
• Performed maintenance on the catapult and arresting gear equipment.
• Assisted in flight deck operations.