In House Application Specialist
CurrentWorking as front line tech support for the bioMeriux products, both a variety of systems, reagents and media. Responsible for both phone and email communication with the customers to support them with issue they may have with bioMeriux products as well as answers questions and queries they may have about our products. Specializing in several of bioMerieux products such as the Labguard and Bact/Alert as well as a good knowledge of other systems and the wide range of media bioMerieux produces… Show more Working as front line tech support for the bioMeriux products, both a variety of systems, reagents and media. Responsible for both phone and email communication with the customers to support them with issue they may have with bioMeriux products as well as answers questions and queries they may have about our products. Specializing in several of bioMerieux products such as the Labguard and Bact/Alert as well as a good knowledge of other systems and the wide range of media bioMerieux produces. Day to day work is tracked and completed via the company CRM system to ensure that all information and communication is tracked for compliance within the case and to be able to track and complete multiple cases with the system.Having been trained on various systems as well as on the job knowledge of the various media and reagents that are supplied by bioMerieux whist at the job I am competent on helping customers with queries and complaints. Show less