Christopher Knell Email and Phone Number

10 Years of planning, training, coaching and managing 8 different Company owned Sprint Retail Stores successfully through a variety of challenges in the highly competitive wireless industry.Following directly from Sprint's Careers website: "The Retail Store Manager motivates and drives the store staff in meeting strategic business initiatives that include achieving sales objectives and providing world-class customer service. The Retail Store Manager is responsible for managing all aspects of store operations including supervising everything from sales to operations, inventory management and loss prevention and executing planograms (Sales floor merchandising changes including Demo maintenance, pricing, marketing and overall appearance). To achieve sales goals, the Retail Store Manager is responsible for the store's success through inside sales and targeted outbound calls to potential customers.Locations: Brea, Fullerton, Buena Park, Irvine, Costa Mesa, Ladera Ranch, Fountain Valley, Lake Forest.

Promoted from Lead Sales Representative to Assistant Store Manager in a top 100 Company Owned location after demonstrating Leadership, Commitment and Results.Job Description from Sprint website: The Assistant Store Manager will support the Retail Store Manager in day-to-day operations, and assists with hiring, scheduling, training, marketing, loss prevention, and team leadership. The Assistant Store Manager works closely with the Lead Retail Consultant to ensure individual and team goals are communicated and achieved.

As a Lead Retail Consultant in a top 100 Company Sprint Store, I was responsible to not only surpass my own sales targets while providing world-class customer service, but to manage the sales floor, handle customer and employee escalations, and perform various other managerial duties. My ability to generate consistent results while maintaining a robust sales floor and operationally compliant back office and positive attitude resulted in me filling the Assistant Store manager position.

I was hired by Cox Communications 1 month before Sprint PCS launched service locally in Orange County, CA to help promote the new company until products and service were available to the public. At this time, Sprint was pioneering a new way to reach customers by creating a uniform kiosk distribution channel in large retail complexes. This model served as the forefront of sales and customer service before there were actual Sprint Stores, and was eventually copied by competitors as the industry exploded.Personal sales of cellular phone service packages in a highly competitive environment Brand establishment marketing prior to and upon initial availability of service Exceeded monthly sales quotas. Sold highest percentage above quota in region June, 1999 Inventory management, kiosk management, financial transactions, potential and current customer service

Guest relations, food preparation, office work, teamwork