Christopher Knutson Email & Phone Number

Greater Minneapolis-St. Paul Area

My days at Siteimprove touch on the following:Delivering Excellent Customer Support: I manage tickets, solve product issues (interface & reporting), provide support (email & chat), and escalate complex issues to the necessary product/development teams.Empowering Users and the Team: I am creating troubleshooting guides, maintaining product knowledge, and collaborating with others for a smooth user experience. I am also advocating for customers and recommending best practices that benefit both customers and Siteimprove.Building the future: Working on several projects to help solidify the foundation for internal communications and processes. Part of this is developing an extensive 10 week training plan for new hires, as well as generating a new step by step process for submitting, remediating, and validating bug tickets via JIRA.

United States

Greater Minneapolis-St. Paul Area

Answered technical support questions and provided feedback to the product teamManaged customer support team projects and KPI goalsDeveloped a curriculum to train new employees on our serviceTook over customer success and retention when the team downsizedManaged subscriptions, refunds and credits when adjustments were neededHelped to develop a customer community tool used for feedback collectionDeveloped and managed help article contentAssisted product team in development of new features via QA testingHosted customer training sessions

Minneapolis, Minnesota

Providing fast support via email, live chat and phone. Developing skills in technical writing for help articles and styling for website development.

801 Nicollet Mall, Minneapolis, Minnesota 55410

Answered technical questions about Nook tablet and app functionalitySupport customers with issues regarding their products/servicesDeveloped a training curriculum for employees to demonstrate base knowledge of technology productsProvided a resource for feedback from customers to development