Christopher Krafcky Email & Phone Number

• Spearheaded the deployment and configuration of a Ruckus wireless mesh network at East Gate Church in Massapequa, NY, enhancing connectivity and providing seamless internet access across the entire premises including a daycare center.• Implemented comprehensive switch configurations, optimizing network performance and ensuring a secure and stable IT infrastructure for East Gate Church.• Apply artistic flair and woodworking skills to create handcrafted wooden works of art, specializing in family plaques and signs.• Leverage attention to detail to ensure quality craftsmanship in each project, resulting in high customer satisfaction and repeat business.

London, England, Gb

• Led the execution, and continuous maintenance of a resilient Microsoft Teams Direct Routing framework encompassing voice-related technologies across more than 30 global sites. This encompassed comprehensive planning, implementation, and ongoing management of Ribbon Edge devices spanning 14 sites.• Collaborated with Project Management, Networking, and diverse infrastructure units to ensure the seamless transition of three data centers in both the European and Asian regions.• Held overarching accountability for the Skype for Business system. Collaborated closely with desktop, database, network, and server teams as required, ensuring the highest levels of system performance and availability. This facilitated optimal usage by the Global Service Desk and streamlined video interoperability through PEXIP.• Worked in tandem with internal network engineers and the information security group. Ensured alignment of telecommunications systems with the intricate firewall infrastructure and facilitated the execution of pertinent PEN tests. Guaranteed adherence to data privacy regulations and requirements.• Forged strong ties with the Learning & Development team. Co-developed educational resources for end-users and furnished the Global Service Desk team with essential insights for day-to-day support activities.• Provided robust support for Exchange Online, Microsoft Azure, Microsoft Intune, and associated technologies.

New York, Ny, Us

• Held responsibility for the comprehensive lifecycle of Avaya telecommunications infrastructure, encompassing design, implementation, and ongoing support, with a focus on high availability and including all aspects of voice and electronic fax technologies.• Designed, installed, and rigorously tested high availability and disaster recovery strategies for Avaya telecommunications systems.• Collaborated with the Director of Infrastructure and Security to negotiate contracts with major carriers such as Verizon. These contracts covered a spectrum of telecommunications-related aspects, including maintenance, hardware, software, and services, as well as other unified services.• Oversaw the Skype for Business system, collaborating closely with desktop, database, network, and server teams as needed to ensure optimal system performance and availability.• Spearheaded the design, configuration, and execution of 'Proof of Concept' and 'Pilot' phases for Microsoft Teams as an alternative to Exchange Unified Messaging and as a potential PBX replacement.• Contributed to the design, implementation, and ongoing support of Exchange Server 2016, Exchange Online, Microsoft Azure, Microsoft Intune, and related technologies.• Assumed the role of Project Lead in close partnership with XMedius, ensuring the successful migration of 800 users from Exchange Unified Messaging to AVST CX-E 9.• Worked closely with the broader infrastructure team to ensure seamless compatibility of telecommunications systems with the firm's server and network infrastructure.• Collaborated closely with the User Support group, actively participating in the development of end-user educational materials and providing essential information to the Help Desk team for day-to-day support activities.

Atlanta, Ga, Us

• Engineer and support over 60 meeting spaces, including huddle rooms, conference rooms, and executive boardrooms equipped with Skype for Business, WebEx, and other collaborative technologies in both Hoboken, NJ and Manhattan, NY.• Provide Tier 3 collaboration support for all C Level employees during highly visible meetings.• Attend demonstrations at Cisco, and Google to gain better insight on new and immersive technologies.• Collaborate with other team members in North America on setting a new ‘standard’ of collaborative technology across Newell Brands, not only in North America, but in South America, Europe, and Asia.

Munster, In, Us

• Played a pivotal role in migrating and supporting over 350 users across four states, transitioning them from a legacy Nortel system to Skype for Business and Office 365. This comprehensive effort encompassed the successful integration of e911 services through Red Sky, effectively covering a sprawling 100,000 square foot manufacturing facility.• Employed Lansweeper and Aruba AirWave to meticulously analyze network activities and identify potential issues, allowing for proactive error prevention and resolution.• Championed recommendations for audio-visual enhancements across three manufacturing sites, optimizing collaboration through the utilization of Polycom RealPresence Group Series products.• Procured, configured, and installed over 50 HPE/Aruba switches and 200 Aruba access points across four locations, employing a master/local controller configuration.• Expertly diagnosed and resolved both physical and virtual server issues within a predominantly Windows/VMware Server environment.• Conducted thorough research and analysis leading to the recommendation and implementation of JAMF mobile device management software. This strategic move ensured uninterrupted productivity, a competitive edge, and cost-effectiveness.• Collaborated with the AT&T Managed Security Services team to assess facility bandwidth requirements and system interdependencies.• Vigilantly coordinated and executed planned testing activities using Double-Take, ensuring strict adherence to technical criteria.• Continuously evaluated network performance to guarantee alignment with present and future business needs.

Chicago, Il, Us

• Successfully installed Windows 7 on over 1,000 desktops and laptops via Symantec Management Console – Altiris.• Successfully performed post installation configurations and migration of user data.• Successfully work within lab environments to test and improve deployment processes.• Serve as the point of contact for the deployment process.• Work closely with customer designated representatives, technical support personnel, users, and other designated third parties to continuously improve the process and achieve full functionality.Key Accomplishments:• Met/exceeded goals associated with handle times, schedule adherence and quality; while using efficient and appropriate work practices. • Demonstrated a willingness to learn and effectively apply new skills and techniques

Chicago, Illinois, Us

• Successfully assisted over 100 customers in resolving diverse hardware/software issues.• Provided complete support to clients, ensuring proper maintenance of servers, workstations, printers and peripherals. • Effectively responded to customer service requests and expediently resolved trouble tickets to maximize system uptime. • Expertly arranged new workstations and printers, installed operating systems, applications, and configured network properties and hardware. • Skillfully attained quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers. Key Accomplishments: • Awarded “Geek of the Month” certificate for Excellent Customer Service – 11/2012• Awarded Client Recognition gift card for Going Above and Beyond Job Description – 06/2012

Woking, Surrey, Gb

• Built machines through ghosting, utilized LANDesk to push out system updates, installation of McAfee Antivirus/Antispyware program patches.• Addressed initial technical inquiries, served as point of contact for all US based employees. Key Accomplishments:• Hired as a temporary employee – became full-time employee in just three weeks due to exemplary work performance. • Migrated Houston-based firm and larger Glenwood-based operations onto group network.• Added responsibilities included: installation of new server, installation and configuration of workstations, reinstalled applications onto new computers, tested system after completion.

• Received and responded to inbound inquiries by phone and/or e-mail regarding insurance benefits and claims/policies. • Effectively handled inquiries from customers, clients and providers. • Operated multiple computer applications to assist call.• Recognized and maintained cultural differences with sensitivity. • Demonstrated excellent written/verbal communication skills and strong organizational skills. • Located and interpreted complex information from multiple computer applications residing in a Windows environment. Key Accomplishments:• Met/exceeded goals associated with handle times, schedule adherence and quality; while using efficient and appropriate work practices. • Demonstrated a willingness to learn and effectively apply new skills and techniques.

Bachelor'S Degree, General Studies | Business & Leadership

Bstm, Technical Management

Business Administration, Management And Operations