Christopher Kurzyna

Christopher Kurzyna Email and Phone Number

Account Relationship Director, Service Delivery and Client Success @ Mindsprint
Ringwood, NJ, US
Christopher Kurzyna's Location
Ringwood, New Jersey, United States, United States
About Christopher Kurzyna

I am a global technology leader experienced in delivering profitable outcomes across the IT portfolio, spanning from e-commerce to digital manufacturing.In the travel industry, I cultivated a team that delivered multi-channel applications serving 230 countries in 17 languages, growing digital revenue to $5 billion.In Life Sciences, I led digital transformation programs encompassing ERP, supply chain and sales systems on-prem and in the cloud. My teams integrated over $9 billion of M&A that resulted in $40 million in annual cost savings, while establishing governance and cybersecurity frameworks for regulatory compliance.I look forward to contributing my experience in heading up digital programs, building teams focused on delivering organizational value through technology. My goal is to help lead IT through the challenges and opportunities of the new AI-powered economy.Key Achievements Include: ✅ Directed $20M budget, managing 80-member team for 2000+ Integrations✅ Established the first Global IT Center of Excellence, driving M&A Integration alignment with market valuation growth from $8B to $19B✅ Formed P&L alignment between the business and IT Integration, winning a People's Choice award for innovative financial acumen & strategic alignment.✅ Established a Zero Defect Change Management Control Board, achieving 100% compliance and HIPAA audit readiness.✅ Demonstrated transformational leadership style, securing consecutive "Best Performing Team" Awards in 2015 and 2016✅ Hand picked by Hertz leadership to create and establish the first ever Web Operations Team (DevOps). Managed IT Ops with responsibility of leading organizational change in utilizing innovative tools to prevent risk and serve up a sub 2 second response time globally, doubling revenue from $1M to $2M an hourIT Leadership | Digital Technology Transformation | Information Technology | Program Management & Training | Global Relationship Management | Strategic Communications | P&L / Financial Management | Product Management | Vendor Management & Cost Optimization | Information Systems Integration & Automation | IT Service Management & Governance | Project Management| SaaS | Cloud Migration | Digital Technology Manufacturing | HIPAA | Platform Deployments | M&A Integration | Organizational Design | Information Security & Risk Analysis | Analytics | ITIL Asset & Knowledge Management | Strategic Business Planning | Commercial Negotiations | Global Team Development | Outsourcing | Thought Leadership | Process Improvement & Standardization | Diversity, Equity & Inclusion

Christopher Kurzyna's Current Company Details
Mindsprint

Mindsprint

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Account Relationship Director, Service Delivery and Client Success
Ringwood, NJ, US
Website:
mindsprint.com
Employees:
2833
Christopher Kurzyna Work Experience Details
  • Mindsprint
    Account Relationship Director, Service Delivery And Client Success
    Mindsprint
    Ringwood, Nj, Us
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  • Mindsprint
    Director, Service Delivery
    Mindsprint Aug 2024 - Present
    Morristown, New Jersey, United States
    As a Director of Service Delivery, I specialize in driving operational excellence, delivering client-centric solutions, and ensuring high-quality service across all touchpoints. With a passion for streamlining processes and enhancing service delivery models, I lead teams to meet and exceed SLA benchmarks while continuously improving operations. My focus lies in aligning service strategies with business goals to optimize efficiency and customer satisfaction.Key focus areas: * Service Delivery excellence driving digital transformation excellence * Client relationship management and stakeholder engagement * SLA governance and performance optimization * Cross-functional leadership * Process improvement and operational excellence * IT Service Management (ITSM)
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  • Goldberg'S World Famous Deli & Bagel Chateau
    Product Innovation & Technology Advisor
    Goldberg'S World Famous Deli & Bagel Chateau Jan 2023 - Present
    Millburn, New Jersey, United States
    Drove comprehensive modernization efforts at WorldFamousDeli.com and implemented strategic vision for taking the business to new heights while delivering tangible results through innovative technology solutions and branding strategies.• Modernized WorldFamousDeli.com's tech capabilities by implementing a new Toast POS system and launching a social media platform, increasing customer engagement and boosting catering business by 80%.• Identified and secured the domain name and social media handles for WorldFamousDeli, enhancing brand visibility which resulted in a 30% increase in retail visits.• Orchestrated upgrades of operational facilities, including air control, signage, training and common areas, through effective construction supervision and security system implementation.
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  • Stryker
    Director, Global Integration Center Of Excellence
    Stryker Jul 2017 - Dec 2022
    Allendale, Nj
    Spearheaded the stabilization of IT operations for Global integrations by instituting standardized procedures and cultivating operational efficiency, all while ensuring stringent compliance with industry regulations. Focusing on financial alignment with the business stakeholders, characterized by cost-saving architecture and innovative solutions, seamlessly aligned with Stryker's ambitious objective of reaching a $30 billion valuation. At the core of this accomplishment was my strategic direction, orchestrating the seamless integration of intricate global projects and unifying multiple international business units, including mergers & acquisitions. Leading a team of 80, I instituted the first Integration Center of Excellence, overseeing the successful completion of over 2000 integrations. • Directed $20M budget, managing 80-member team for 2000+ integrations• Established the first Global IT Center of Excellence, driving M&A Integration alignment with market valuation growth from $8B to $19B.• Critical stakeholder to a $1B ERP digital transformation from Oracle to SAP• Overseeing 41 projects annually, ensuring on-time, within-budget delivery, eliminating IT failure points • Championed the implementation of the Self-Service Catalog through the utilization of the MuleSoft Exchange Platform, API & Microservices, enabling streamlined service consumption for business unit• Formed P&L alignment between the business and IT Integration, winning a People's Choice award for innovative financial acumen & engagement.• Ensured continuous delivery of reusable solutions, achieving a 43% reusability factor netting $3.9M in savings annually.• Pioneered a shared resource pool, achieving 100% productivity return to the organization.• Established a Zero Defect Change Management Control Board, achieving 100% compliance and HIPAA audit readiness.• Led the execution of the Global IT Integration Factory Operating Model, ensuring stabilized demand management.
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  • Stryker
    Senior Manager, Integration Ops & Cloud Platform Services
    Stryker Feb 2014 - Jul 2017
    Mahwah, Nj
    Recruited by Stryker, I spearheaded the development and execution of the IT Integration Factory Operating Model, ensuring stabilized demand mgt and globally aligned contracts adhering to SIAM best practices. As Governance lead, I established a Zero Defect philosophy, implemented a Change Control Board, and achieved 100% compliance in HIPAA-related audits through effective CAPA processes. I enhanced strategic communication between Dev and Ops, eliminating common deployment mistakes, and introduced ITIL methodology for Managed Services, resulting in a significant reduction in major incidents and backlog of INCs. I led the transition of knowledge management to ServiceNow, enabling L1s to operate at an SME level and avoiding additional support personnel costs. My transformational leadership elevated team performance to the best within the IT organization, earning two consecutive "Best Performing Team" Awards in 2015 and 2016 for outstanding achievements.• Instituted a Global IT Integration Factory Operating Model, which ultimately delivered stabilized demand management, and ensured uniformed global contracts aligned to the SIAM best practices• Established a Zero Defect Change Control Board for overseeing software deployments and maintenance activities in my role as Governance lead. Successfully prepared the team for HIPAA-related audits • Advanced strategic communication between Dev to Ops with a handshake process that forced both sides of the managed service to communicate and align for successful deployments, eliminating common deployment mistakes• Introduced ITIL methodology for Managed Services utilizing Key Performance Indicators (KPIs & KRIs) to measure SLAs & OLAs reducing Major incident occurrence frequency from 40 with several NC violations a year to 0, including achieving zero backlog of INCs• Transitioned knowledge management from tribal knowledge to ServiceNow. From 0 KBs to 297 entries in 1 year which enabled our L1s to operate at a SME level
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  • Hertz Rent A Car
    Manager, E-Commerce Devops & Cybersecurity
    Hertz Rent A Car Nov 2008 - Feb 2014
    As the leader entrusted by senior management, I pioneered the establishment of the company first Web Operations Team (DevOps) to oversee the consistent delivery of a $1billion dollar global online customer experience. I orchestrated a comprehensive alignment with Akamai & Fortify, achieving sub-second response times world wide and proactively preventing risk of malicious activities. My achievements were recognized with speaking engagements at industry conferences, including the Akamai EDGE Conference in 2009 and the PhoCusWright Conference in 2012.• Hand picked by management to create and establish the first ever Web Operations Team (DevOps)• Leveraged expertise to lead all aspects of the implementation and alignment with Akamai, the largest CDN provider in the world for a faster global experience• Constructed a DevOps Dashboard to merge all utilities, reports, and monitoring into 1 viewer• Established a governance mindset for both local and remote resources through the development of the Sev 1 Process, resulting in decrease in support team response times from several hours to less than 15 minutes• Created and implemented an SEO initiative for the Hertz Car Sales divisions and partnered with a 3rd party vendor concerning external factor campaign logistics, delivering substantial increases in organic traffic from 5K to 275K visits monthly• Vetted providers and negotiated contracts for a single Tag Management Platform and implemented the BrightTag solution, trained account managers across the US and UK, as well adapting a governance model allowing for a self service implementation allowing marketing teams to deploy without waiting for IT resources• Demonstrated negotiation skills and secured an APM solution (Compuware’s Dynatrace) that delivered a 30% reduction in Hertz pricing as compared to DollarThrifty for the same contract terms• Appeared as a speaker at the Akamai EDGE Conference in 2009 and again at the PhoCusWright Conference in 2012
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  • Hertz Rent A Car
    Associate Manager & Java Architect Of Reservation Systems
    Hertz Rent A Car Jun 2003 - Nov 2008
    Oversaw the design and implementation of a highly scalable international online reservation system for Hertz , effectively managing over 100k rate requests per hour. My leadership extended to orchestrating project plans and communication with business customers, actively managing dependencies, and ensuring project success criteria. Additionally, I played a pivotal role in departmental budget functions, led decision-making on SDLC processes, successfully managed a groundbreaking $5M web project for a new business launch, and drove the design of the "Base Res Architecture," resulting in a highly scalable reservation process.• Designed and implemented a highly scalable reservation system, serving as a core architect for the 3-tier internationalized hertz.com application successfully handling over 100k rate requests per hour.• Played a pivotal role in departmental budget functions, recommending changes, overseeing quarterly Statements of Work (SOW), hardware acquisitions, vendor selection, and resource allocation, contributing to effective financial management.• Led decision-making on suitable SDLC processes for all projects, chaired Joint Application Design (JAD) sessions for complex projects, and orchestrated daily stand-up and SCRUM meetings.• Orchestrated development of project plans and communication documents with business stakeholders, using tools like Microsoft Project and Visio.• Successfully managed a groundbreaking $5M web project for the new Simplywheelz brand, achieving on-time and within-budget delivery, surpassing customer satisfaction and profitability objectives.• Collaborated with technical leads to establish and maintain a robust information repository, including updated architecture documents, standards documentation, and API documentation.• Designed the "Base Res Architecture," resulting in a remarkable 300% improvement in time-to-market for new sites and substantial cost savings through reusability.
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  • Hertz Rent A Car
    Senior Java Developer Of E-Member Services
    Hertz Rent A Car Apr 2002 - Jun 2003
    Led the development, support, and maintenance of the eMember section across all e-commerce domains, showcasing strategic acumen for enhancing user experiences. Additionally, my role on the "Best Practices Watchdog Team" underscored my commitment to standardizing code audits. Collaborated with a diverse set of stakeholders ensuring accurate work effort estimates, streamlined project plans, and led a high-impact team in performance testing for the Hertz e-commerce application.• Spearheaded the comprehensive development, support, and maintenance of the eMember section across all Hertz e-commerce domains, demonstrating strategic leadership in enhancing user experiences.• Architected and executed a robust online authentication system via LDAP and DB2, showcasing a mastery of intricate system design and implementation.• Handpicked for the prestigious "Best Practices Watchdog Team," taking charge of standardizing and enforcing rigorous code audits and fine-tuning procedures.• Collaborated seamlessly with project managers, functional managers, architects, business units, and developers to accurately estimate work efforts, laying the foundation for streamlined and efficient project plans.• Led a high-impact team responsible for conducting performance tests on the Hertz e-commerce application, generating insightful historical reports utilizing a diverse array of tools, including CA Wily.• Played a key mentoring role, imparting valuable insights to developers on architecture, SDLC processes, and advanced J2EE/Java Development concepts.
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  • Hertz Rent A Car
    Java Developer
    Hertz Rent A Car Apr 2001 - Apr 2002
    Programming clean and reusable algorithms to solve the most complicated business related problems. Worked on wide variety of projects and proved time and time again why I was the "go-to" expert. The equation I live by - Attitude + Effort = Success - underscores my unwavering commitment to achieving excellence in every endeavor at every stage of my career.• Demonstrated a consistent and effective communication approach by providing detailed updates on project status to both upper management and cross-functional team members, ensuring transparency and alignment throughout various project phases.• Developed a user-friendly time tracking utility, granting convenient access to data sources for management and other administrative users. This interface not only streamlined data retrieval but also enhanced user experience, contributing to improved efficiency in decision-making processes.
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Christopher Kurzyna Education Details

Frequently Asked Questions about Christopher Kurzyna

What company does Christopher Kurzyna work for?

Christopher Kurzyna works for Mindsprint

What is Christopher Kurzyna's role at the current company?

Christopher Kurzyna's current role is Account Relationship Director, Service Delivery and Client Success.

What schools did Christopher Kurzyna attend?

Christopher Kurzyna attended William Paterson University Of New Jersey.

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