Chris Kwan Email & Phone Number

Austin, Tx, Us

Boston, Massachusetts, Us

● Support company operations by maintaining office systems and supervising staff. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Managing the calendars for three Sales Directors. Organize and schedule appointments and meetings.● Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement. Design and implement office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments. Event coordinate company events onsite or offsite.● Maintain office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.● Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.Maintains office staff by recruiting, selecting, orienting, and training employees.● Managed travel programs by working with hotels, airlines, car rentals, uber/lyft on corporate rates. Manage travel for new hires, candidates, and employees. Sourcing Travel Management Company that aligns with company needs. Updated T&E policy for the company.

Austin, Texas, Us

● Supervised opening of a satellite office for a large sales team. Responsible for all employee parking and overseeing catered lunches. Managed two offices in downtown Austin. Designed and implemented office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.● Monitored office supplies and ordered new stationery, furniture, and electronics as required. Handled all purchasing, inventory, and contract negotiations with vendors and building management. Organized vendors to keep the office clean, safe and ensure its appliances are in good working order. Reporting office progress to senior management and working with them to improve office operations and procedures.● Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Coordinated with IT for server room setup. Managing calendars for two Sales Directors. Organize and schedule appointments and meetings.● Managed travel programs by working with hotels, airlines, car rentals, uber/lyft on corporate rates. Managed travel for new hires, candidates, and employees. Sourced Travel Management Company that aligns with company needs.

San Francisco, Ca, Us

Worked as the lead assistant coach for the past 6 years. - responsible for supporting the Head Coach by coaching student athletes - recruiting - monitoring student athlete academic progress, scheduling, managing travel - Coach team members individually and in groups; and demonstrate gametechniques. May manage a designated skill development area or group of positions - Develop and recommend game strategy and position assignments - Monitor the purchase of uniforms, equipment and supplies, includingaccountability for expense control and administration of the sport’s budget - Promote the athletic program and specific sport through community events,public speaking, fundraising, and marketing - Monitor and maintain the discipline and conduct of student athletes to supportthe image and reputation of the athletics program

Family owned Ice Cream company from the Outer Sunset of San Francisco. Churnsf.com- Create flavor recipes from scratch. Produce classic Churn flavors like: creme brûlée, chai chocolate cardamom, deep dark cocoa, and rosemary olive oil. Experiment with seasonal flavors like: maple butternut, beet grapefruit, lemon thyme, plum basil, and mango coconut to name a few.- Maintain Beach Cottage Urban Farm, a backyard farm that provides the ingredients for both the seasonal and classic flavors.- Seek out and acquire pop up events and new opportunities in and around San Francisco. Locations will vary from existing boutique markets to outdoor food bazaars, events, and partnerships with local SF businesses.- Accounting at a startup level. Maintaining financial records and profit/costing analysis.- Execute marketing and social media strategies through data and consumer research. Designed logo, website, banners, ice cream cart exterior, fliers, etc.- Direct to consumer sales at pop up locations.- Managed small to large scale catering events, outdoor festivals, and farmers markets.- Recruited and hired event staff. Designed and implemented HR strategies.

San Francisco, Ca, Us

● Responsible for operational support and the supervision of the Travel and Expense Team. Responsibilities include providing the oversight of processes, ensuring accurate, timely processing, and resolving transaction/expense issues. The ability to analyze, streamline and implement process improvement is important for this position.● Complete processing payments. Complete relocation expense processing and ensure compliance. Issue and oversee travel advances. Process non-purchase order related transactions, invoices, and payments.● Audit expense reports and payments via Concur to prevent fraud and ensure compliance to policies/regulatory requirements. Audit meeting and entertainment related transactions for policy compliance.● Accepted and completed 15-20 finance related daily work order tickets with an SLA

San Francisco, Ca, Us

● Service travelers through various mediums including email, newsletters, intranet, and office hours etc. Serve as SME regarding travel and expense providing the necessary training to new and existing associates as needed. Accepted and completed 35-50 travel and expense daily work order tickets with an SLA. Research, respond and resolve associate inquiries including but not limited to travel reservations, expense reports, corporate cards and purchasing cards.● Managed Shared Services Team of 8 employees in India and Manila. Held weekly team calls to discuss any issues, updates, push backs on expense reports and keeping the team updated to date with any changes within all regions of Twitter. Monitor compliance with program guidelines ensuring that risks are managed, and controls are implemented as necessary for sustained and scalable program performance. Enforce policy provisions by engaging users, making recommendations to strengthen audit rules, identifying patterns of travel and/or reporting behaviors requiring escalation to leadership.● Completed pilot program of an application that would help streamline auditing expense reports, provided pros and cons to manager, negotiated contract cost for full service of application.● Generated mid-month and end of month Account Payable bills. Monitored any fraud and risk management ads being purchased.● Managed Corporate and Purchasing Cards. Worked directly with AMEX on discrepancies in billing, monitored, created and canceled accounts.

San Francisco, California, Us

● Serve as point of contact for travel-related issues; assist employees with travel-related issues or concerns: act to ensure safe and efficient travel operations, in accordance with organizational policies and guidelines. Research, negotiate, and secure rates with airlines, car rental companies and hotels. Review and ensure all contracts for appearances include necessary specifications.● Successfully rollout of Concur Travel and Expense for all U.S. based employees, performed special projects and assignments as directed. Created full travel policy company wide● Worked on travel and expense policy, track spend on travel per department. Worked in conjunction with accounting on travel cost cutting initiatives. Interviewed candidates for job openings. Piloted Chrome River and helped the company launch a program to assist with auditing expense reports.

- Assisted with building an online travel agency. Worked directly with suppliers for discounted fares and hotels.- Created scenarios when customers call with any issues i.e. unable to book online, cancel flights, trip credits. Coached shared services teams based in India and Philippines.- Planned strategy to ensure efficient management of assets - Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility.- Performed short term and long term planning for the property- Executed all interior building maintenance and improvement projects from inception to completion while managing project timelines and budgets.- Responsible for inventory as well as purchasing and logging receipts of all materials. Submitted expense reports via Expensify.- Assisted Human Resources with new hire packets, employee files, and timesheets.- Handled all purchasing, inventory and contract negotiations with vendors and building management.

London, London, Gb

- Assisted members as an all inclusive concierge service: flight/lodging/ dining reservations, car service, ticket purchasing and personal shopping.- Constant communication with travel suppliers to ensure customers are receiving the best prices for travel.- Worked in a highly dynamic team environment which requires some assisting in training new hires and acting as team lead whenever necessary.- Responsible for meeting daily and monthly targets and traveling to other offices nationally to offer assistance and training. Helped launch new offices in the United States.- Supervised launch of new client, Hilton Brand. Lead a team of 8 to work directly with Hilton Brand owners by providing concierge service.- Site inspections and building relationships with partnering accounts (hotels, airlines, car service companies, and nightclubs.)

New York, Ny, Us

- Provided customer service and assistance to callers for their travel arrangements.- Booked flights, hotels, car rentals, vacation packages domestic and international travel.- Process exchanges, reservation revisions and cancellations.- Reach daily, weekly and monthly targets to meet commission goals.- Assisted training team with creating more robust training guide

New York, New York, Us

- Assisted VIP and corporate clients and individual travelers with flights, hotels, rental/private car services, and conference accommodations. Assisted manager with negotiating hotel commision rates.- Attended travel functions and conventions to attract and retain new clientele.- Met with airline and hotel partners to negotiate rates for clients and attended familiarization trips to overseas resorts and hotels. Advising clients on travel arrangements, i.e. visas and passports.

- Assisted VIP travelers and their team with flights, hotels, and private car services. Booked full tour dates of travel for entire artists and maintained full support until travel was completed.- Traveled with clients to ensure all accommodations were in order.- Attended FAM trips to sell customers/clients on visiting other parts of the world.- Assisted with invoicing and billing clients.- Attended hotel and airline conferences to negotiate rates. Met with industry leaders to pitch travel agency to sign new clients.