Management• Initiates and implements improvements in all areas of IT responsibility.• Serves as main point of contact on all IT-related matters for the office assigned.• Responds/acts on upper-management direction.• Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.Networking• Heads in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure.• Implements network security.• Oversees the administration and maintenance of the company's infrastructure, and directs junior personnel when necessary.• Oversees the administration of the company’s Wide Area Network.Internal Systems• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.• Works with project teams to help implement Internal Systems.Help Desk Administration• Oversees all help desk activities.• Responds to escalated help desk issues.• Oversees the administration and maintenance of all software.• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.IT Asset Management• Builds and maintains vendor relationships and manages the purchase of hardware and software products.• Manages the purchasing of all software, hardware and other IT supplies.• Ensures that company assets are maintained responsibly.

● formulated IT policies and procedures for the organization● Reports directly to the I.T. Manager concerning department status, and IT status regarding the whole organization.● Analyze the software system and module to ensure that implementation is in accordance with the organization’s requirements and specificationPerform offsite and onsite troubleshooting. Install workstations, peripherals and network devices. Provide orientation and initial training of hardware and software operation. Procure necessary hardware for user requirements. Firewall management. IBM Lotus Notes Mail administration. Avaya phone management. ● Administers network infrastructure of organization.