Christopher L.

Christopher L. Email and Phone Number

Senior Information Technology Specialist @ University of Pennsylvania
Philadelphia, PA, US
Christopher L.'s Location
Philadelphia, Pennsylvania, United States, United States
About Christopher L.

Information Technology professional with experience supporting desktop academic computing needs. Well-versed in software and hardware deployment, Active Directory, client-oriented service, and network troubleshooting; experience with incident response and security auditing, GNU/Linux, project management, and IRB technology compliance.Additional experience in research and qualitative analysis, public policy, and business writing through volunteer and part-time positions. Extensive experience performing under a deadline, and working in diverse and dynamic work environments.Pursuing career and networking opportunities in technology, especially involving infosec administration, pen testing, and public policy. Please contact me at [chrla at upenn dot edu]

Christopher L.'s Current Company Details
University of Pennsylvania

University Of Pennsylvania

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Senior Information Technology Specialist
Philadelphia, PA, US
Christopher L. Work Experience Details
  • University Of Pennsylvania
    Senior Information Technology Specialist
    University Of Pennsylvania
    Philadelphia, Pa, Us
    View
  • University Of Pennsylvania
    Senior Information Technology Specialist
    University Of Pennsylvania Dec 2018 - Present
    Oversee provisioning, auditing, and closure of Active Directory and O365 accounts for 800 faculty, staff, and graduate students.Complete continuous improvement projects; e.g. replacing third-party Active Directory user provisioning software with Powershell functions, implementing secure AD password generation, and assigning role-based account expiration policies.Deploy and manage 100+ macOS systems using Apple School Manager, Jamf Pro, and BigFix.Provide Tier-1/Tier-2 support for desktops, laptops, and mobile devices; local and virtual networks; and software.Participate in campus-wide information security work group and email advisory team.
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  • University Of Pennsylvania
    It Support Specialist
    University Of Pennsylvania Oct 2014 - Dec 2018
    Managed Windows and macOS desktop provisioning and Tier 1 support for 120 faculty, academic staff, and graduate students.Developed and tested Active Directory group policies for graduate teaching lab and academic staff offices; managed AD user and group objects.Helped faculty identify and utilize computing resources for their research, including AWS computer clusters and data backup.Conducted annual security and privacy interviews with faculty and staff; followed-up with recommendations for mitigating vulnerabilities and improving workflow.Participated in campus-wide information security work group.
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  • Teksystems
    Help Desk Specialist
    Teksystems Jul 2014 - Oct 2014
    Contracted with Morgan Lewis & Bockius, providing technical support for lawyers and paralegal staff across the United States, Europe, and East Asia.Answered approximately 15-20 calls daily while managing requests and resolutions through HEAT ticketing system. Troubleshot problems related to permissions and access rights to the corporate legal database, document editing and formatting, network connectivity, and remote access to Cisco VMs.
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  • Teksystems
    Field Systems Support Technician I
    Teksystems Sep 2013 - Jul 2014
    Contracted with Fresenius Medical Care, a nationwide provider of dialysis treatment and renal care; servicing more than 2100 clinics in North America.Identified and contacted clinics for network health assessments to determine: latency, bandwidth, packet drop rate, and network hardware present on-site. Performed remote diagnostics, configured new PCs and printers, and participated in the Windows 7 rollout. Managed ticket queues through BMC Remedy.
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  • Haverford Integrated It Services
    Client Services And Networking Assistant
    Haverford Integrated It Services Oct 2010 - May 2013
    Haverford, Pa
    Tier 1/Level 1 support:* Replaced and maintained faculty and staff workstations and APCs.* Diagnosed network connectivity errors, ran permission repairs, cleaned malware and viruses, and provided assistance with other software-related problems.* Served as a founding member of the IT working group, which produced institution-wide policy on the life-cycle of user accounts.Prior to January 2012, I worked with systems and networking: diagnosing network failures at the distribution switches, testing patches and cabling for defects, and performing inventory on new and old network switches.
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  • Think Tanks And Civil Societies Program (Ttcsp)
    Researcher
    Think Tanks And Civil Societies Program (Ttcsp) May 2012 - Jul 2012
    Greater Philadelphia Area
    Worked on three intern-led project teams, researching think tanks and policy topics in the United States and several G20 countries. In addition to the databases our teams managed, we produced full reports on policy challenges within the G20 economies which may present collaboration opportunities for governments and policy groups alike. Researched and co-authored a report on the BRICS nations to be distributed to think tanks around the world.
  • Office Of Oliver Colvile Mp
    Parliamentary Intern
    Office Of Oliver Colvile Mp Jun 2011 - Aug 2011
    London, United Kingdom
    Briefed Mr Colvile on issues before All-Party Parliamentary Groups meetings and managed the London office, organizing mail from constituents, government offices, and private functions. Drafted speech about the Localism Bill and worked constituent cases regarding welfare, pensions, and other government services.
  • Nsaww
    Market Analyst
    Nsaww Jun 2010 - Aug 2010
    Dc Metro Area
    Researched contact opportunities within Department of Homeland Security RFIs and RFPs, reported to CEO and senior executives.reporting to CEO on promising leads for clients. Produced an initial draft of the Company Compliance and Ethics Manual, and copy-edited the Business and Financial Policies and Procedures.
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Christopher L. Education Details

Frequently Asked Questions about Christopher L.

What company does Christopher L. work for?

Christopher L. works for University Of Pennsylvania

What is Christopher L.'s role at the current company?

Christopher L.'s current role is Senior Information Technology Specialist.

What schools did Christopher L. attend?

Christopher L. attended Haverford College, King's College London, U. Of London, Episcopal Academy.

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