Christopher L. Email & Phone Number

Philadelphia, PA, US

Oversee provisioning, auditing, and closure of Active Directory and O365 accounts for 800 faculty, staff, and graduate students.Complete continuous improvement projects; e.g. replacing third-party Active Directory user provisioning software with Powershell functions, implementing secure AD password generation, and assigning role-based account expiration.

Managed Windows and macOS desktop provisioning and Tier 1 support for 120 faculty, academic staff, and graduate students.Developed and tested Active Directory group policies for graduate teaching lab and academic staff offices; managed AD user and group objects.Helped faculty identify and utilize computing resources for their research, including AWS.

Contracted with Morgan Lewis & Bockius, providing technical support for lawyers and paralegal staff across the United States, Europe, and East Asia.Answered approximately 15-20 calls daily while managing requests and resolutions through HEAT ticketing system. Troubleshot problems related to permissions and access rights to the corporate legal database.

Contracted with Fresenius Medical Care, a nationwide provider of dialysis treatment and renal care; servicing more than 2100 clinics in North America.Identified and contacted clinics for network health assessments to determine: latency, bandwidth, packet drop rate, and network hardware present on-site. Performed remote diagnostics, configured new PCs and.

Haverford, PA

Tier 1/Level 1 support:* Replaced and maintained faculty and staff workstations and APCs.* Diagnosed network connectivity errors, ran permission repairs, cleaned malware and viruses, and provided assistance with other software-related problems.* Served as a founding member of the IT working group, which produced institution-wide policy on the life-cycle of.

Greater Philadelphia Area

Worked on three intern-led project teams, researching think tanks and policy topics in the United States and several G20 countries. In addition to the databases our teams managed, we produced full reports on policy challenges within the G20 economies which may present collaboration opportunities for governments and policy groups alike. Researched and.

London, United Kingdom

Briefed Mr Colvile on issues before All-Party Parliamentary Groups meetings and managed the London office, organizing mail from constituents, government offices, and private functions. Drafted speech about the Localism Bill and worked constituent cases regarding welfare, pensions, and other government services.

DC Metro Area

Researched contact opportunities within Department of Homeland Security RFIs and RFPs, reported to CEO and senior executives.reporting to CEO on promising leads for clients. Produced an initial draft of the Company Compliance and Ethics Manual, and copy-edited the Business and Financial Policies and Procedures.

Ba, Political Science And Government

War & European Studies

Study Abroad

High School