Chief Technology Officer/Director Of Technical Services
Baton Rouge, Louisiana Area
I am responsible for designing technical solutions for business problems in the SMB market; solving problems such as off-site replication, disaster recovery (both business process and technical), technology migration and growth plans. I also work closely with the Technical Services department to instruct, lead, and deploy complex solutions in accordance with clients’ business needs. Consulted, designed, and completed over 50 projects during my time with the company, each ranging from 25 hours to 1 year in length. Maintained on average 6 direct reports.As a “Working Manager” additional responsibilities were:- I provide PCI compliance validation and assurance for our network as well as several of our clients who process credit cards.- I handle escalated (“level 4” as my team likes to call it) critical network issues and the deployment of complex IT solutions and migrations. I specialize in Microsoft Active Directory, Exchange messaging, SQL Server, and Hyper-v virtualization platforms. - I maintain the internal corporate network of 10 servers, 2 firewalls, and 20 users.- I maintain 30 servers in our datacenter rack, 2 firewalls, and a spam filter; I built and manage our Hyper-v server farm, multi-tenant Hosted Exchange server and various IIS web servers, SQL servers, 1 Linux SLES, and routing services.- In both admin roles I maintain the datacenter and corporate security; configuring, monitoring and supporting our Unified Threat Management Firewalls on the perimeter.- I have 2 dedicated clients that I solely support, both of which have their own internal IT team of 3-5 members. I integrate with them and work remotely and sometimes on-site to run projects, consult, offer escalation support, and maintain their networks. Supporting these 2 clients is 30% of my work day, almost every day.
