Christopher Lacy Email & Phone Number

United States

Dallas/Fort Worth Area

Remote monitoring of servers, desktops, laptops and network devices.

The Ranch At Clear Springs

Quality and Compliance Management Information Technology Infrastructure manangementRisk ManagementCompliance/ Safety Officer

Responsible for supporting 200+ executives and officers and their administrative assistants with any and all technical issues on a 24/7 basis including PC, cell phone, home connectivity, and remote connectivity. These issues involved using Blackberry end user and server side configuration problems.Configure, maintain and troubleshoot issues with the.

Managed and developed projects to ensure that users at all US locations were kept up to date in regards to anti-virus protection (SAV), Windows patches and data backup software.Provided 24/7 hardware support of all Windows servers in the greater Dallas area, working primarily with HP/Compaq servers.Provided support for any out of scope PC hardware or.

Responsible for supporting over 1500 users with any and all hardware and software needs.Provided hardware support for Dell, HP and Compaq notebooks and desktops including running diagnostics, troubleshooting, repair and replacement of all necessary hardware.Consistently met all Service Level Agreements (SLA) for all priority levels and received recognition.

Responsible for supporting over 4000 remote teleworkers, telecommuters, and home-based users.Provided technical assistance for these users in all areas of the US with software applications, remote dial up, ISDN, cable modem and DSL connectivity issues relating to network authentication, resource allocation and email.Provided hardware support for Dell, HP.

Assisted Software Spectrum in a team lead capacity in completing a site wide Windows 95 to Windows NT 4.0 migration Duties included overseeing a team of technicians responsible for completing pre-migration surveys, identifying all hardware and software needs, making any adjustments, backing up data, reimaging the PCs, joining them back on the network.

Planned and supported the call center for beta testing of a web based software program for Nortel NetworksProduced all documentation including manuals and FAQs in regards to the software programSupported 2000 beta test users on a daily basis through to the release version of the softwareInstalled and maintained FTP servers for storing and distributing.

Responsibilities included configuring, installing, testing and repairing PCs and network printers in 300 node LAN using Netware Administrator, HP JetAdmin, and Ghost 5.x software.Duties also included registry deletes, modifications, and fixes using Regclean in Windows 95/NTPerformed remote branch support for desktop and connectivity issues, as well as.

Supervised all aspects of printing production from estimating, prepress, printing, finishing and shippingManaged front office in regards to accounts receivable and accounts payableWorked extensively with Peachtree accounting software

Maintained $350,000 average monthly car salesWorked closely with area banks and credit unions assisting their clients in the purchase of new carsAchieved Silver Level sales status as awarded by Honda of North America

Taught all levels of English as a Second Language, with emphasis on verbal communicationSupervised and presented all in-house training of English instructorsRegularly planned and scheduled seminars for area conferences on teaching programs and techniques

Bachelor Of Science, Business Information Systems

Political Science And Government

Business Administration And Management, General

Pre-Engineering