Christopher Lai Email & Phone Number

Kuala Lumpur, Malaysia

Main responsibilities includes sourcing and developing new Daiso outlets, including recruiting and training of new team.Achievements:Selected and successfully completed Aeon's JMP training in Japan.Successfully developed and setup 34 new stores nationwide.Job scope:- Responsible for Daiso new business expansion- Search for potential locations for new Daiso outlets- Planning of new outlet's P&L- Recruitment and training for new outlet team (Shop Managers and Team Leaders)- Responsible for outlet's rental negotiation with complex management/landlord on all related outlet issues- Planning of new outlet's construction design and layout.(Design, gondola layout, CCTV, M&E & etc.)- Merchandise planning schedule and ordering- Develop and implement policies and procedures. - In charge of store renovation and maintenance

Kuala Lumpur, Malaysia

Responsible for 11 Daiso Outlets:(Melaka x2, Kuching x2, Seremban x1, Klang Valley x6)Job scope:- Oversee all outlet's operational matters- Monitor store's P&L. Keep cost and to ensure loss under control- New outlet planning and setup- Monitor outlet's overall performance- Oversee and monitor monthly product ordering for each outlet- Recruitment and training of Shop Manager and Team Leader- Assist Shop Manager on manpower planning- Provide hands on training and coaching on customer service to the team- Prepare weekly and monthly store performance report

Responsible for all retail and F&B outlets:RETAIL:1. Genting Highlands- First World Plaza:- Outdoor and Indoor theme park (9 outlets)- Holiday Sales Promotion Fair Organizer at First World Plaza2. Klang Valley:- Fashion accessories wholesaler, Chinatown, KL- Holiday Fair, I-City, Shah AlamF&B:1. Genting Highlands- First World Plaza- Vietnam House Restaurant2. Klang Valley- Mekong House, Taylor's Lakeside Campus- Royale Vietnam, Starhill Gallery- Vietnam House, One Utama Shopping CenterJob Responsibilities:Operations:- Managing a team of 9 Supervisors & 80 personnel- Overseeing customer/management complains, maintenance issues, inventory, cash control, transport & othersF&B: - Currently in the process of HACCP certification for our F&B outlet- Ensure service is up to standard & constantly liaise with the restaurant captain on promotion activities Promotions & Business development:- Working together with Genting Highland's team for latest promotions & new business opportunities.- Actively involved as promotion fair organizers at First World Plaza- Currently in the process of setting up new outlets in Jalan Petaling, Times Square & Taylor's University.Human Resource:- Involved in staff recruitment & manpower planningProcurement/Purchasing:- Constantly keep track of latest products/pricing- Monitor purchaser's performance & purchasing trendStore/Inventory:- Assist Store Supervisor on inventory control & arrangementsTransport:- Keeping track of company vehicle maintenance- Assist Supervisor on staff transport schedules

Achievements:Awarded Best Store Manager for Year 2007.Awarded Best Store for Year 2008.Awarded Best Customer Service Store For Year 2009.Selected for product sourcing in Yiwu, China.- Assigned to handle Bukit Tinggi Branch- Ensure smooth day to day operation- Motivate & provide staff training to ensure that they work as a team & achieve monthly store target- Sourcing of wholesale products for all outlets- Evaluate daily buys- Monitor product merchandising at retail floor- Control of monthly store's expenses- Managed to turn Bukit Tinggi outlet from lost to profitable store. Positive contribution & monthly sales exceeds target.- Ensure over 90 days stocks at the lowest.

-Generating new sales accounts (Dealers/Project Division)(Maxis Mobile S/B, Epson (M) S/B, OCBC Bank, Edasu & etc.) Promoting companys A/V product brands: Teac, Thomson, Hyundai & Robertson Audio to Electrical/ Hi-Fi & I.T. dealersResponsible for marketing Hyundai & Thomson LCD monitors, mp3 players/USB drives to I.T. dealers-Currently handling 30+ dealers in Klang Valley & Kuala Selangor/Sekinchan-Provide Basic IT Support for all company branches(P.J, Singapore, Penang, Ipoh & Kuantan) Implementation on new system/solutions, IT procurement, user training on IT related matters, system back-ups-In-charge of companys security systemEnsure CMS & CCTV are in working order. Liase with security guard company on security guards & guard dogs mattersAppointed as TREASURER for Sunway Damansara Technology Park Group Security Committee-Reporting to Director-Currently handling company's key dealers.-Secured project to supply Teac products to: KFC, McDonalds,Petronas,Shell stations, MNG throughout Malaysia.