Christopher Landers Email & Phone Number

Menlo Park, Ca, Us

Transform your customer and employee experience with a modern, API-first experience orchestration platform. No matter where the conversation starts or ends, Genesys Cloud CX helps you coordinate every step of every experience through a full suite of omnichannel options, built-in employee experience, turnkey AI, and end-to-end journey management. Every customer. Every interaction. Every time. I support the sales team as a Solutions Consultant in promoting our integrated CCaaS and UCaaS telephony solutions including: ACD, IVR, AI, Call Recording, CRM integration, WFM, WFO, QA/QM, WEM, Outbound Dialing, and Inbound omni-channel routing of voice, email, webchat, SMS, and voicemail.

Indianapolis, Indiana, Us

I began my journey at ININ prior to both the introduction of PureCloud and the Genesys acquisition.

Hoboken, New Jersey, Us

At inContact, I supported sales for Contact Center operational Software-as-a-Service (SaaS) of integrated telephony solutions. I have never worked for NICE.

Atlanta, Ga, Us

Technology and Analytical Services, a startup business unit, offering automated credit decisioning to the financial services industry. Consumer Credit solutions are centered around online identification verification (eID), new account application processing, account management, and marketing offer management.

Us

Managed Client Services for the US start-up of a privately-held Australian vendor of Decision Support Systems (DSS) for credit risk-analysis for commercial lending and portfolio stress testing. I managed pre-sales consulting, software implementation, customer education, and product support.

Riverwoods, Il, Us

Managed enterprise IT infrastructure, telephony, and CRM software projects, supporting 4500 collections, telemarketing, and customer services users in 10 call centers.

Bs, Economics

Ms, Management

Education record