Christopher Landis's Location
San Jose, California, United States, United States
Christopher Landis's Contact Details
Christopher Landis work email
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Christopher Landis personal email
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Christopher Landis phone numbers
About Christopher Landis
As a growing professional in Silicon Valley, CA, I have had the opportunity to work in a diversified set of industries. Whether it was the emerging clean energy sector, the ebb and flow of the housing market, implementing cost-saving strategies in a large trauma center, or growing in the fintech field, I am excited to absorb it all in, provide positive change, and generate value. Technology and human ingenuity will continue to mold society and I intend to be a part of it as a key player and leader.
Christopher Landis Work Experience Details
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Disputes ConsultantVisa Oct 2023 - PresentFoster City, California, Us -
Client Services AnalystVisa Oct 2022 - Oct 2023Foster City, California, UsAdvised multi-regional Technical Account Managers on Loyalty Platform issue mitigation, program configuration, and offer abuse. Coordinated product enhancements with Global Product and Technical/Developer teams, in addition to pre and post release quality review activities. Updated and revised platform access and user best practices documentation. Managed internal and external user access on multiple Loyalty platforms and executed User Access Revalidation and quarterly audits. Established and refined issue ticketing and tracking processes that resulted in faster resolution times, and increased satisfaction by Regional Loyalty teams.
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Solutions ManagerVisa Feb 2020 - Oct 2022Foster City, California, UsAdvised and assisted multiple Global Buyer and Seller Solutions teams strategically to advance initiatives around launching new VAS products, internal Loyalty platforms, and exploring strategic opportunities. Advised cross-functional teams of various types of fraud and abuse and cardholder trends.
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Senior AssociateVisa Jun 2019 - Feb 2020Foster City, California, UsProvide operational guidance and the implementation of new processes for Global Loyalty Rewards programs and Benefits within Global Product and the Visa Commerce Network. Main focus is customer experience, and fraud/abuse, while maintaining balance with partner needs.
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Lead Product AnalystVisa Mar 2018 - Jun 2019Foster City, California, UsManaging a small team in the areas of fraud and risk as well as customer experience for the Visa Commerce Network team’s core products.
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Project Support AnalystVisa Apr 2015 - Mar 2018Foster City, California, UsDeveloping and supporting the many Visa Commerce Solutions products and programs involving card-linked/card-enrolled offers, between platforms and merchants. Detecting abusive consumer behaviors and putting in place changes or protections to uphold the integrity of the programs' rewards.
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User Operations AnalystTrialpay Oct 2014 - Apr 2015Foster City, California, UsTrialPay, a Visa company (acquired April, 2015)Analyzed and protected against fraud and risk within TrialPay's business operations and products. Oversaw an outsourced support team and handled escalated customer support. Worked with internal account managers to optimize products and offerings to customers. -
Customer Support RepresentativeWepay Nov 2013 - Oct 2014Provided direct partner support for some of WePay’s largest of crowdfunding partners, as well as direct user support. Ensured financial integrity of the users within the pay system as well as escalation of any bugs or areas of risk. Handled payment disputes and reviewed any suspect payment behavior.
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Assistant Business ManagerRegional Medical Center Of San Jose May 2013 - Jul 2013San Jose, California, UsEstablished and managed procedures in the ICU for additional shift coverage from the core staff on a needs basis in order to limit the requirement to staff with traveling (temp) nurses. Successfully managed Kronos (payroll) for the entire ICU department and discovered ways to limit and cut premium pay. Created data bases and reports to analyze past procedures and identify any errors that could be avoided in the future. -
Customer Service SupervisorAvalonbay Communities Mar 2013 - May 2013Arlington, Virginia, UsTransitioned after Avalon Bay's joint acquisition of Archstone Apartments. Continued to lead by example for the sales/leasing team and personally maintained a high closing ratio in leasing apartments. -
Assistant Community ManagerArchstone Mar 2011 - Mar 2013Acted as the central Accounts Receivable for the 412 units within the apartment community as well as overseeing residents’ ledgers, and managing a small sales/customer service team. Maintained a high closing ratio for leasing apartments and guided the team with successful selling techniques. Received “Circle of Excellence” awards for generating high scores on customer satisfaction surveys and achieved a high degree of operational standards at the community. Completed monthly accounting audits, annual software and file audits, associate development and end of year reviews, planning community events, and representing, as well as carrying out, legal actions aligned with Archstone’s corporate policies and Fair Housing laws. -
Marketing ManagerAkeena Solar Apr 2007 - Sep 2010Campbell, California, UsGenerated tens of thousands of B2C and B2B leads for the sales team using mixed media, events, and multi-market data analysis, which resulted in sales for the company. This was achieved by producing and managing numerous trade shows, events, monthly seminars, and creative content for radio, TV spots, newspapers, magazines, email blasts, social media, and online ads in Akeena’s past and current market regions. Responsibilities also included overseeing an annual $800k marketing budget as well as communicating marketing activities, lead generation, and budget in bi-weekly Marketing Meetings with Regional Sales Managers. Assisted sales team with presentation materials and sales tools. Established relationships with other industry professionals and environmentally minded grass-roots organizations. -
Co-Director"Up 'Til Dawn" - Alsac Sep 2005 - Feb 2007Led and managed a volunteer student-run organization associated with CSUC and ALSAC St. Jude Children's Research Hospital to fundraise for cures of childhood cancers. As Co-Director, set three national records for most funds raised by a single University, most participants at a single event, and most successful single event. Sold the event and the mission of the hospital to a wide variety of students by speaking in front of classes and student organization meetings. The framework created in 2005-2007 established a legacy program at CSUC, which has continued to be the top ranked University year after year.
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Assistant Programming CoordinatorUniversity Housing And Food Services At Csuc Aug 2004 - May 2005The purpose of UHFS at CSUC is to provide on-campus living for first year students. The goal is to retain new students by providing an enjoyable first year at the University. Responsibilities included directing 53 Resident Advisors in passive and active programming for residents and success was stimulated through a monthly reward based incentive. Successfully organized and carried out award ceremonies and staff in-services as well as conducted End of Semester reports and evaluations.
Christopher Landis Skills
Marketing
Social Media
Management
Social Media Marketing
Sales
Marketing Communications
Public Relations
Social Networking
Leadership
Marketing Strategy
Advertising
Email Marketing
Market Research
Online Marketing
Marketing Management
Public Speaking
Online Advertising
Customer Service
Event Management
Event Planning
Microsoft Office
Copywriting
Google Analytics
Budgets
Start Ups
Digital Marketing
Direct Marketing
Integrated Marketing
Media Planning
Direct Mail
Creative Direction
Lead Generation
Salesforce.com
Sales Management
Crm
Christopher Landis Education Details
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Ucla Anderson School Of ManagementMarketing -
California State University, ChicoBusiness Administration - Option In Marketing
Frequently Asked Questions about Christopher Landis
What company does Christopher Landis work for?
Christopher Landis works for Visa
What is Christopher Landis's role at the current company?
Christopher Landis's current role is Disputes Consultant.
What is Christopher Landis's email address?
Christopher Landis's email address is ce****@****ast.net
What is Christopher Landis's direct phone number?
Christopher Landis's direct phone number is +141552*****
What schools did Christopher Landis attend?
Christopher Landis attended Ucla Anderson School Of Management, California State University, Chico.
What are some of Christopher Landis's interests?
Christopher Landis has interest in Children.
What skills is Christopher Landis known for?
Christopher Landis has skills like Marketing, Social Media, Management, Social Media Marketing, Sales, Marketing Communications, Public Relations, Social Networking, Leadership, Marketing Strategy, Advertising, Email Marketing.
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