Redeployment to assist with the lateral flow testing project.Myself and 3 others were tasked with organising, staffing, managing COVID testing sites throughout the whole of Somerset. I also supported the Yeovilton testing site as a team lead throughout this period.

Deploying devices to new staff, resolving queries that first line could not.

Assisting customers who needed tech support, either resolving them on the phone or passing them onto a different team.