Christopher Laprade Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania

Provide leadership, supervision and direction on strategic initiatives and operating standards to impact business results. -Cultivate strategic team environment by compelling staff members to provide high-level, consistent guest service.-Collaborate with management to evaluate talent pool and execute staff training programs. -Select and develop certified trainers for increased responsibility or upward mobility within the organization.-Promote positive employee relations by delegating managerial duties, fostering morale, upholding internal operating standards and ensuring proper implementation of performance management process.-Ensure appropriate staffing levels and shift coverage to meet business needs and maximize customer experience.-Review financial results, analyze statistical data, and set department goals.-Manage annual budget and business plan, and develop strategies to grow profits and control expenses.-Maintain systems which ensure overall fiscal responsibility for inventory and provide recommendations to management.-Administer decisions around store sales and performance incentive programs.

Cranberry Twp, Pennsylvania

-Organized and facilitated regional and individual meetings for training managers and restaurant teammates. -Created and executed educational tools, training materials and presentations. -Identified future training and development opportunities by researching job, task and industry related needs.-Ensured training/development program compliance and recommended improvements to corporate training director.-Scheduled multiple departments through use of accurate guest count forecasting system. -Administered inventive sales-driven contests for teammates and guests.-Maintained beverage inventory with focus on cost control and quarterly new brand integration.-Measured labor and food costs using tracking and trend reports, and hospitality ranking through guest satisfaction surveys.

Dayton, Ohio

-Managed daily operations and coordinated work assignments for range of staff. -Partnered with management, colleagues and vendors to address team needs. -Monitored critical restaurant practices such as food safety and security.-Implemented franchise-wide incentive competitions designed to increase sales and enhance staff productivity.-Established supportive learning environment through mentorship and goal-oriented tasks.-Controlled management systems for profit/loss, inventory, and labor and food costs.-Trained teams for new store openings and participated in store interventions to interview, educate and replenish staff.