Lead Epic Rev Cycle Application install for Orlando Healths Merger & Acquisition team.

Manage a mid-sized team of analysts for Resolute PB, HB, Cadence, Prelude, Grand Central and HIM. Lead the team and meet with provider staff and department leadership. Assign workloads, manage project tasks and assignments, performing at a high level.

Consulting Project Manager (4th Quarter Consulting/Cordea) - (2023 to 2024) Implementation Revenue Cycle Applications (Foundation) Responsible for Grand Central, Access, Billing, & HIM

Build and Lead a Revenue Cycle All Star Team through implementations for clients.

Christopher is a Management leader with 20+ years of delivering superior business results for clients in Healthcare, IT, and other industries. As a contract consultant, he has extensive experience in EPIC and the standardization and optimization of Revenue Cycle functions that directly lead to the reduction of AR cycle time and improving denials management.Christopher has led initiatives of various sizes, from small local businesses to regional and national companies. He excels at navigating organizations and engaging cross-functional teams to methodically and effectively standardize or improve complex business procedures. His command of project management coupled with his relationship building skills gives him the unique ability to quickly prioritize requirements, organize and execute thoughtful plans, and analyze results. Additionally, Christopher is passionate about creating and maintaining a positive customer experience with every initiative in which he’s involved.

 Implementation Epic Revenue Cycle Applications  Responsible for Access, Billing, & HIM (Including OnBase) Hiring leaders and analysts for Brightwork

 Implementation of 3rd Party Application Calm, utilizing Single Sign on, Web & Mobile.  Implementation of new Medicare supplemental plan on payor side Implementation of Instant Activation (EPIC- MyChart)

 Design & Implementation of Revenue Cycle Program for Community Connect Lead Revenue Team of FTE’s & Consultant from various firms. Developed and mentored a unique Revenue Account Manager role Pilot site realized a 30% Revenue increase. All Practices returned to Baseline revenue within 10 days. 17 Practices implemented 18 Months

 Joined Revenue Cycle a couple months before go-live at 3 hospitals and multiple clinics; led and energized team through significantly reduced time lines, with client delivering CDM with less than one month to go-live Assisted with getting charging revenue back to baseline within 10 days of go-live

 Served as project manager and vendor relations for all Revenue Cycle projects, including Lockbox, Statements, Revenue Cycle Analytics, Centralized Scheduling, Patient Estimates, ABN, and Bad Debt Vendors

 Provided Revenue Cycle risk assessment and recommendations to C-Suite for Epic merge  Established guidelines and job description for Revenue Integrity/Charge Master Manager  Established revenue integrity management program for ongoing cross departmental RCM

NORTHWESTERN MEDICINE, CHICAGO, ILDirector, EPIC Revenue Cycle, Kish Expansion “Affiliate” (2016 to Present)Leadership style energized Revenue Cycle team through charging build, map, and testing & PRCT with significantly reduced time lines, with client delivering CDM with less than 4 months to go-live. Revenue return to base line within 10 Days.Responsible for Administrative Advisory Group & Executive Communication for HB, PB, Claims, HIM & Coding leadership across multiple internal & external organizations and projects.Hired & Mentored exceptional talent, quickly incorporating them as solid team members.Established processes to optimize work between conflicting projects and priorities.Developed tools for tracking & monitoring progress and identify risks.

Director Epic Project: (Sky Lakes Medical Center) 175 Bed Licensed Hospital and Multiple ClinicsOverarching view of all EPIC needs in coordination of Community Connect project. My improvements lead to reduction in CFB by over 70% (~25 CFB Day Reduction & ~$32M+) & 20% to AR Days• Revenue Cycle; Stabilization, Standardization & Optimization for $500M+ in annual charges• Established Revenue Integrity Management Program for ongoing cross departmental RCM• Stood up governance structure across Clinical, Information Systems, and Revenue Cycle to ensure process and change requests are fully vetted and prioritized to better manage resource capacity. Implemented scoring scales• Vendor Management established policies and discipline between Epic site and host networks which monumentally improved their relationship• Reported directly to the CFO, provided custom metrics and trending reports

Director Revenue Cycle Operations: (Navos Mental Health Solutions)Designed & Optimized Full Revenue Cycle process from operating out of Information Systems to stand alone department, which increased Payments 112%, Inpatient billing by 66%, Outpatient billing by 217%. Reduced AR by 14.5%.• Quickly aligned people, process, and tools to identify quick win improvements to kick-start morale in parallel with the discovery of key longer-term solutions• Identified and implemented a prioritized list of solutions improving efficiency of time, accuracy, revenue, and resources• Developed and presented a proposed strategy with careful consideration of budget and resource restrictions to Senior Executive Leadership and on approval successfully implemented, team management, and hiring• Implemented aged claims & denials management reclaiming over $300K in aged denials• Implemented Revenue Cycle metrics, monitoring process & trending reporting to ensure future success• Created and developed Revenue Integrity Department within Revenue Cycle• Stood up “Community Connect” model for Sigmund Consortium team• Implemented ICD-10 Testing & Dual Coding

NATIONAL EPIC HIM TEAM MANAGER and ICD-10 LEAD, (Catholic Health Initiative OneCare EPIC)EPIC REVENUE CYCLE RISK ASSESSMENT (Peace Health)• Team Manager for 20+ Team members (FTE’s & Contractors) in 3 different time zones• Successfully hired/converted 6 FTE’s to back fill contractor roles and 1 FTE Manager to transition for my end of contract• Structured team for future success, merging regional teams to be able to assist regardless of region• Built management structure and re-energized team leading them to 4 successful EPIC implementations within a period of 6 months. (Omaha Wave 3 & 4, Tacoma: H&H & Houston)

NATIONAL EPIC HIM TEAM MANAGER and ICD-10 LEAD, (Catholic Health Initiative OneCare EPIC)EPIC REVENUE CYCLE RISK ASSESSMENT (Peace Health)• Team Manager for 20+ Team members (FTE’s & Contractors) in 3 different time zones• Successfully hired/converted 6 FTE’s to back fill contractor roles and 1 FTE Manager to transition for my end of contract• Structured team for future success, merging regional teams to be able to assist regardless of region• Built management structure and re-energized team leading them to 4 successful EPIC implementations within a period of 6 months. (Omaha Wave 3 & 4, Tacoma: H&H & Houston)

EPIC REVENUE CYCLE PROGRAM MANAGERRegional Stabilization Reduction of $60M+ dollars in AR and 15 Day reduction in CFB metrics• Optimized Ticket Routing Process Map & SOP, Timely Filing Monitoring • Organizational Readiness for roll out of Charge Capture Improvements• Denials Stabilization Project reduced from 7% to 3% (as a % of average daily revenue)• Implemented CDM Deployment/Standardization/Stabilization Program with 50+ resources• Provided mentorship expertise to a Project Coordinator leading to his success as a Project Manager• Executed ICD-10 Education & Training, Dual Coding- Feedback, Metrics Monitoring Project• 11 EPIC Go LivesPMO: SENIOR PROJECT MANAGER• HIPAA 5010 Project Manager for Senior & Community Services, WA/MT• Successfully recruited sponsors for project in both Multiple States across region• Worked with Billing & Information Services department to coordinate updates & testing• ICD-10 Project Manager for Eastern WA & Western MT• Successfully presented, recruited sponsors & champions from C suite leadership in each region• With ICD-10 team developed, executed and lead 50+ discovery workshops, impact assessments & requirements, worked on budget forecast 2012 & 2013• EthicsPoint Integrity Line Implementation (Compliance/Privacy)

EDI PROJECT MANAGER LEAD, July 2008 to September 2010• Worked with over 200 physicians across the country to define requirements and to implement new or changes to their claims processing systems• Significantly improved customer satisfaction to over 90% by transitioning electronic claims processing to a new clearing house • Trained physicians & their staff across the country on configuration and use of new products. Electronic Claims Submission, Eligibility, ERA, and Statements• Developed system to redefine the process to reduce amount of time required for completing the project by 50%• Other duties included setting appointments with clients, updating notes in a CRM system to track progress, identified issues and solved them or forwarded them to the technical team, made proactive outbound calls, consulted with clients and determined needs, and documented all conversations• Strong organizational skills and the ability to develop consultative relationships with clients through written and verbal communications

PRESIDENT/CEO• Responsibilities included recruiting, interviewing, hiring, and training employees as needed to keep store staffed appropriately and within budget; including management level positions• Determined wages, benefits, and job advancement opportunities for employees, and kept expenses within the company budget• From a sales & marketing perspective, created marketing collateral to increase sales in addition to selecting and purchasing inventory monitored through a POS (Point of Sale) PC hardware/software system, thus maximizing company profits• Managed all networking, hardware & softwareDBA: Video ConnectionStart up, owning and operation of a successful small business.

Accuracy Monitoring & Training Opportunities

• Recruited, interviewed, hired and trained employees as needed to keep program(s) staffed appropriately. Responsible for setting wages, benefits, and job advancement opportunities. Completed employee performance evaluations and assisted employees to reach and obtain their individual goals. Maximized profits for the company by developing and leading citywide training programs to further increase employee skills. Solely responsible for designing the content and performance metrics for the business and training program.