Christopher Latchman Email & Phone Number

"Somebody's brain decided the brain was called a brain. So, yes, the brain named itself"I am currently employed as Manager Investor Relations & Operations at Unit Trust of Fiji and was previously in Lead Generation / Business Relationship Consultancy with BSP Life (Fiji) Limited. My job involves interacting & communicating with people on the daily which I love. I was also previously an employee at The Water Authority of Fiji and occupied the role of Manager Customer Services. I am highly skilled at managing a diverse and sizeable number of staff and I am also adept in making business decisions to aid my department / organization to perform to their highest of expectations. As I have accumulated +10 years of experience in the Contact Centre environment in both Supervisory and Management Level, I am capable of exhibiting my knowledge and expertise by bringing these skills and experience to any organization that wishes to up its game in terms of Customer Service, Quality Assurance, Project Management and General Organizational Development.With reference to my educational background. I have completed my Master’s In Business Administration (MBA) from the University of the South Pacific and I also hold a bachelor's degree, Double Majoring in Management and Public Administration and Tourism Studies. This has given me excellent people and communication skills necessary to succeed in the business industry. I am also adept at creating successful innovative strategies that assist organizations meet and exceed their set goals and targets. This I have done at both department level through my own initiative and also at Organizational level in collaboration with other senior managers and Executive members.I am able to work both individually and in a team with the same efficiency. I have gained vast experience in problem solving both directly and indirectly with stakeholders during my employment life.Below are some of the prominent Achievements that i have:- Set up of a Contact Centre from Ground up in record time (Water Authority of Fiji)- Integral part of the App Development Team (Vodafone Fiji Pte Ltd)- Open Merit Recruitment System (OMRS) Certification- MS Office - Advanced Level- Human Resources Management Training- Training of Trainers – Module 1- Customer Care Training- Fire Warden Training- First Aid Training - Internal Audit Training - Various LinkedIn Courses (refer to LinkedIn Page)I love to win and winning with my team gives me great satisfaction I love to learn and am an avid believer in continuous self development.

Listed skills include Quality Assurance, Customer Service, Management, Microsoft Office, and 6 others.