Christopher Law Email & Phone Number

Bracknell, England, United Kingdom

Bracknell, England, United Kingdom

Senior lead managing the infrastructure tower which includes Data center, Middleware, Database teams, Tooling Teams, Mainframe Support & Ops Bridge. Supported by resources in the UK and India.

Bracknell, England, United Kingdom

Work for Wipro Ltd servicing the John Lewis account,. Same job, same desk , different letter headed paper. 🤫😉😊

Bracknell, England, United Kingdom

Bracknell

SME IWS Scheduling support

Bracknell, Hampshire

In the last 11 years I've planned and supported the upgraded from 9.2 to 9.3 on zOS and designed and supported delivery of 6 new Domains for IWS distributed.Was the first company in the UK to use cross dependency solution supporting a combined Z/os End to end and Distributed scheduling environment. Delivered a Z to Distributed migration project.Managed scheduling estate growth of 500% with a team of one for 8 years growing to three in 2017. Promote the value added elements of the new service defining new processes and support user training. My responsibility was providing the John Lewis Partnership with a robust and stable scheduling solution, that meets the demand for 24/7 high-availability. Ensuring the IBM (IWS) scheduling solution is optimised and flexible. The role requires a proactive approach to analysis and administration with priority placed on effective and stringent change processes being adhered too. Provide SME support for divisional projects that is clear and concise. Working closely with application owners has provided me with a unique high level perspective of how the systems collaborate to support front line services in the Partnership. Detailed responsibility include:Patch/Fix roll out New Feature enhancement management Management/administration of the TWS daily schedulesManagement of TWS infrastructureSoftware upgrade and fixesSoftware version controlDevelopment request analysisProblem determination for housekeeping (Mainframe)Assist divisional teams with queries regarding Bank holiday TWS schedulesAssist divisional teams with queries regarding various application TWS schedulesMonitoring of fault tolerant agents distributed out to application servers to control batch flowProvides Ops Bridge TWS trainingSupports Ops BridgeTWS licensing consultationDocumentationContinuity planning supportChange deliveryProvide best efforts out of hours supportProvide 2nd and 3rd level support

Bracknell, Hampshire

The role assisted and deputised for the Shift Manager, managing a small team of IT analysts who are responsible for the operation of the Data centre 24/7. Infrastructure monitoring and analysis of all critical components of the John Lewis IT environment was a primary responsibility. The job required good leadership and communication skills to ensure that the development plans of the partners and the tools to support this were effective. A high level of technical understanding was required to ensure a strong working relationship with the technical support teams and application owners across the business.Provide availability and performance management including monitoring, alerting and managing incidents in liaison with other IT functions.Ensure systems are available to all users within the agreed SLA’s.Ensure the operations management were kept up to date with issues as they arise.To remain fully up to date with current procedures regarding disaster recovery.Solid working knowledge of current IT technologies across a wide number of environments.Ability to conduct and direct investigation into IT infrastructure and service issuesEnsure adherence to change process.Maintain and develop the technical documentation used be the shift Analyst. Communicate any incidents until resolved in support of SLA's.

Bracknell, Hampshire

Part of a smalll team of IT analysts who are responsible for the operation of the Data centre 24/7Technical experience gained from this role included exposure to the following:IBM Tivoli Workload Manager 8.5.1IBM Mainframe z/OS & z/VMTSO, HMC, Tubes, TWSSystem Automation, CICS, Netview, JCL DB2, JES2, Websphere, Omegamon, CPSMWorking knowledge of internal network services and functions eg: core routers, links, TCP/IP, FTP, EDI, LANs & WANsVarious system/network monitoring software - (Spectrum, TEP and Introscope)SAN (Storage Area Network)UNIX / AIX systems - (IBM P/Iseries)XRC (IBM Extended Remote Copy for Disaster Recovery secondary site)AS400Wintel systems - both physical servers and virtual machines (Vmware) and their operating systems Windows Server 2003, Windows XP, Windows NT, etc Active Directory (AD)Blackberry Administration ConsoleSecure EnvoyIronportService NowMicrosoft Office, Lotus Notes