ServiceNow developer and admin. Integrations via REST. Enriching the CMDB using Tanium Asset and real time data!

ServiceNow Administration. Support global organization.

Work with ICS to manage and complete cycle counts (finish prior to noon)Manager parts receipt, tracking and distribution process including updating case status to “Repair in Progress” noting the parts received. This includes staying alert to Loss Prevention issues and using checks and balances based on processes and reports.Process received depot repairs including verifying successful repair, repair confirmation, customer contact and updating case notes.Assess parts needed and place order prior to deadline (3pm PST) completing all necessary paperwork and communication with RFLBox and send all units to depot prior to your vendor’s deadline update status of shipment as appropriate utilizing available vendor tools (web, phone, etc.).Be intimately aware of inventory levels and order replacement consumables as neededAnswer phone and take care of CS issues as neededProvide end of day summary to ASM Service.Manages install forms (I-31 file) verifying they are all signed and have receipts attached, and performs monthly storage and office organizationManages end of month/new month paperwork, CRU paperwork and document storage.Manages customer pick up process for all completed repairs, including identification verification and preparationPerform customer check-outs as neededPerform DTs whenever possibleMaintain tools and other office supplies

Manage the Geek Squad team to repair, install and support PC and consumer electronics with superior customer service. Drive the financial and operational outcomes of the precinct by motivating Geek Squad Agents and other store personnel to achieve sales, operational goals and achieve high-level standards of customer service. Use scorecards and assessments to manage profitability and performance of the department. Ensure agents were fully trained and certified to meet customer needs. Provide customer service to repair and process POS transactions for computer sales. Provide customers with a unique Geek Squad experience that encourages repeat transaction from superior customer service. Responsible for consumable part orders. Maintain a 48-hour turn time on all in-store PC repairs. Setup and provide tech support on all new PC sales.

Oversee the operation of the store. Accountable for either the opening or closing key, safe and security combination holder. Responsible for the assets of the company and a team of 110 people. Maintained shrink goals and inventory integrity. During operating hours, assist the team in driving business results and achieving company goals. Transform customers negative experience to a positive one. Each night, count the safe and deposits to verify the admin and sign the bank deposit slips.

Use the Best Buy CARE PLUS sales strategy to provide superior customer service and sales opportunities. Support team-base environment by participating in cross-training experiences and supporting a cooperative work environment. A large part of this process was the integration of new employees. Manage training and development over sales techniques as well as register function. Responsible for proper handling of money and accepted forms of payment including daily counting of all money from safe and registers. Countdown after each cashiers shifts.

Responsible for upward of $2m each day. Transport money from our shop location to the Federal Reserve Bank of Atlanta, GA and pick up the following days order of money from the Federal Reserve Bank of Atlanta. Responsible for weekly run to different banks to pick up money and restock ATM’s. Count the ATM’s weekly and account for all money. Restock ATM’s and repair, if needed. Required to have and maintain a Georgia concealed firearms permit and carry a loaded pistol. Hand deliver and count large sums of cash daily.