DevOps engineering, CICD pipeline maintenance and debugging, automation, custom app development for internal use(python), pipeline creation.

Contract Client: Employers Insurance GroupBUSINESS ANALYSIS: Focused on continuous improvement in identifying gaps in existing practices and technology by stringent research, analysis, and in-depth knowledge of system functionalities and behaviors. Experience working in a high capacity, highly scalable mission-critical web serving environment that requires reliable and scalable automation.CONTINUOUS INTEGRATION/CONTINUOUS DEPLOYMENT: Extensively and concisely creating and maintaining an automation and monitoring framework of applications utilizing Sagent Automation, Active Batch, and AS400, while avoiding unnecessary complexity and simplifying complex methodologies. Configuring and deploying changes to production and development environments.DATA & CLOUD TECHNOLOGY MANAGEMENT: Specialized reporting skills utilizing SQL Server, to include providing automated monitoring reports for recovery operations. Implementing cloud migration and maintaining infrastructure of the AWS cloud service.LEADERSHIP/SUBJECT MATTER EXPERT: Effectively collaborate in research and completion of technical writing for scripting workflows, tutorials, procedural manuals, and onboarding documents utilizing Atlassian Confluence. Adapt to continuous changes in Standard Operating Procedures and the various needs of the company.Mastery in the following languages: C++, C#, html, Java, Batch, Powershell, VBS, Python 3, LUA. Technical

Customer Service: Performing product demonstrations and educating retail associates in various high traffic retails environments such as Best Buy, Costco, and Office Depot. Providing individualized guidance to customers on products that would fulfill their needs and expanding on additional products that would assist in their future endeavors.

Database Administration: Deploying, maintaining, and upgrading end user devices to include configuring network security, SQL server, mapping paths, and adjusting user permissions.Customer Service: Tech support for financial software products such as StyleADVISOR, AllocationADVISOR, and PSN Enterprise.Automation: Took initiative in learning Batch, Powershell, and VBS to automate daily tasks, improving efficiency.

Customer Service and technical support: Educating clients and retail associates about cloud services such as Google Drive, Gmail, GSuite packages, photos, calendar, and the benefits of those services tailored to their specific needs.Clerical: File daily reports on the returns, sales, and guest feedback.

Educate Guests on cell phones and cell phone service plans (including carrier insurance, Applecare Plus, and Target Electronic Protection Plans). Advise guests according to their needs, ensuring that they are satisfied with their purchase by making follow up phone calls to assist them with their needs. I am responsible for daily inventory counts(thoroughly monthly), verify cash drawer, and weekly bank deposits.

Customer Service and Technical support: Resolving computer issues ranging from infection removal to hardware replacement while providing astute customer service, leaving clients with the knowledge and comfortability to maintain their technology independently.As a Computer SkillsUSA judge, assessed contestant's abilities to perform real-world repairs and express technical knowledge for common troubleshooting scenarios.